June 2025 by Mandy Singleton
Excellent customer services. Knowledgeable staff. I was made to feel very comfortable. Tests were thorough. And no hard sell! Very impressive.
April 2025 by James Fox
Superb and easy people to deal with. Extensive & thoroughly checked over and more importantly kept informed. Thank-you Worcester.
September 2023 by Paul Young
Decided to get assessed in Worcester for laser eye surgery, filled out the health questionnaire and booked to go in on Tuesday 5th September. Got a call an hour and a half before saying the optician can't make it. As they only work on Tuesdays there was no availability for at least 2 more weeks. Took a day off for this, the staff where polite but the reliability of appointments makes me cautious. Going elsewhere now
February 2023 by Philip Wood
Shocking customer service, free eye test and voucher but no glasses, supposed to be ordering some in and contacting me, 6 weeks later, nothing, never answer the phone, open 1 day a week
March 2022 by James Boffey
Friendly welcome, great service in the branch, however, they promised the world until they had my money. Their customer service through the pandemic was non existent and since getting back to normal their call centre hid behind their T&C's making no allowances for the closures, many of the staff have moved on, and trying to get simple issues that should have been part of my aftercare turned into OE trying to extort additional money out of me to fix simple issues. IF you go with OE ensure you have EVERYTHING in writing, if you are experiencing issues after surgery, ensure you don't settle for "Oh that will get better in time" that's just a fob off to ensure you sign off the initial surgery and they will then charge you more later. 20 working days for decisions to be made... while you are left uncomfortable or with impaired vision. THERE ARE MANY CONSULTANTS WHO OFFER THIS PROCEDURE WHO OFFER A FAR SUPERIOR FACE to FACE SERVICE AND AFTERCARE!OE are far to interested in just taking your money!
February 2022 by Michelle
Initial consultation here and tests were quick and explained fully. Referrals were then made for surgery to Birmingham and it was all a very straight forward experience. I'm completely over the moon with my results and I'm only 24hrs in. I would recommend anyone to go through the procedure as it is life changing.
June 2021 by Jayne Limb
Liz and Abby were really friendly and welcoming. The team adhered to covid guidelines and ensured we were very well distanced from the one other client in the centre.Everything was explained to me clearly by Abby & I was invited to ask questions on several occasions.The consultation was completely painless and everything was explained to me every step of the way by Tarik.His knowledge and understanding of my illnesses was a great comfort and I was pleasantly surprised that he knew about the effects of lyme disease.Many thanks for making a potentially daunting experience so relaxing. J
February 2021 by Nena Petts
Good thank you apart from waiting 30 mins before my treatment but that seems to be the norm with your company. I have never been seen on time, in fact when I had my eyes ?tweaked? it was 75 mins before my treatment in Bristol, , consequently the parking charge in the cat park was £13.00!
September 2020 by Charles Ivill
Visited Optical Express yesterday. Friendly staff great service. Everything was explained very clearly about lens replacement. Looking forward to binning my glasses.Charles Ivill
July 2019 by marie browning
Had lens replacement in both eyes in March 2019 and I am so pleased with the results. Worcester branch staff were so professional and helpful they gave me all the information I needed and it helped talking to other clients that had the same procedure. I had my surgery done in Birmingham and staff there were just as nice putting me at ease.my results are fantastic I don't ever need to wear contact lenses or glasses for driving/tv etc the world looks a brighter place and I recommend anyone that's thinking about it to at least have a chat with the team as the first consultation is free and yes I read many customer reviews and there are good as well as bad reviews but at the end of the day I decided I was going to go for it and so glad I did ..many thanks to all the staff at Worcester especially and Birmingham too
June 2019 by Thomas Moss
For friendliness and professionalism I can not fault every one who dealt with my eye health today in Worcester! I can thoroughly recommend Optical Express on today's experience to anyone considering Lazer eye surgery in the future .
December 2018 by Gary Collett
Had an appointment booked to see about Laser eye surgery or lens replacement. Must be honest and say I nearly cancelled due to nerves and the uncertainty of the procedure, but was made to feel very welcome upon my arrival and the coffee was lovely. From start to finish, everything was explained to me very clearly and the eye test, though thorough, was nothing to worry about even with the eye drops.
December 2018 by Mark Jackson
Poor customer service. Kept waiting for 45 minutes with no explanation or apology. Complained and walked out. Makes me wonder about the after care customers receive once they take their money.
November 2018 by James McLaughlin
Absolutely fantastic from start to finish. Super friendly and helpful. Wish Iâ??d used Optical Express Worcester sooner.
January 2018 by Sarah blyther
Such a shame been with these guys for a long while but they only open 1 day a week now.
Very odd . Was easy to pick up lens lotion and feel I could pop in if I had a problem regarding my eyes but that has gone now unless itâ??s a Tuesday.
