Decided to get assessed in Worcester for laser eye surgery, filled out the health questionnaire and booked to go in on Tuesday 5th September. Got a call an hour and a half before saying the optician can't make it. As they only work on Tuesdays there was no availability for at least 2 more weeks. Took a day off for this,... read full comment
February 2023
Shocking customer service, free eye test and voucher but no glasses, supposed to be ordering some in and contacting me, 6 weeks later, nothing, never answer the phone, open 1 day a week
March 2022
Friendly welcome, great service in the branch, however, they promised the world until they had my money. Their customer service through the pandemic was non existent and since getting back to normal their call centre hid behind their T&C's making no allowances for the closures, many of the staff have moved on, and trying... read full comment
Optical Express has been providing eye care in the UK for nearly 30 years and has grown to over 120 locations. We provide a full range of eye care solutions: from life-changing laser eye surgery to designer glasses, contact lenses and sunglasses. As the number 1 provider of laser eye surgery & private cataract treatment in the UK and Ireland, our focus is to provide our patients with their very best visual outcome. As a world leader in eye care, it is little wonder we now treat six out of every ten laser eye surgery patients in the UK. From your regular eye tests to your free consultation for eye surgery, through to your individual treatment with a leading surgeon and follow up aftercare appointments, we're with you every step of the way.