January 2024 by Rose Richards
I cannot speak for any other practices, but I was treated appallingly by Mr Sproson at the Worcester branch. He was very arrogant and condescending and didn?t seem to like the fact that I was educated about my own condition. He kept calling my condition by the wrong name and tried to charge me extra for unnecessary retinal scans when I normally don?t have to pay for my eye tests due to being severely sight impaired. He told me off for coming in when I had the end of a slight cold and was quite jerky, moving my head around in different positions. He tried to take the prism out of my lenses and make massive changes to my long-standing prescription that I?ve had since I was a child, and when I queried it, he basically said. ?In my practice, you will do as I say.?Charming! He treated me with total disrespect, and even told me to try and keep my eyes still when I have nystagmus which for anyone who knows, affects the muscles in your eyes so you literally cannot keep your eyes still as it?s an unconscious movement. When I asked questions, he bit my head off and told me that he used to be a consultant ophthalmologist at the local hospital. Yet he kept calling my condition ocular albinism rather than oculocutaneous albinism so didn?t seem to know the difference between the two. ?A very undermining, arrogant and disrespectful person. I?m not sure if you had a problem with me because I?m a woman, because I?m working class or because I happen to be educated about my own condition, but either way he really upset me and messed up my prescription, which I have since had to go elsewhere and get changed back. As I?m sure you know, if you get an NHS voucher for a high prescription, once the code has been used then that?s it, it?s really hard to get another prescription or a second opinion but I managed to thankfully. I?ve had the same prescription since I was a child. Appalling attitude, borderline discriminatory. Avoid if you have a complex prescription, if you?re a minority or just happen to be a younger woman who asks questions!The reception staff and the other optician on the other hand are actually very nice and pleasant. ?It was Mr Nic Sproson who treated me appallingly. ?P.S. I?m sure know exactly who I am from the information provided as it?s very specific. I just happen to use a different name on Google as a lot of people do. I?ve got nothing to hide and I?m quite happy to give you my name which is Jodie McLoughlin.
December 2023 by Pauline Holdaway
After a lot of problems with other well known opticians I was recommended to go to Nic Sproson. Dr Sem Chin did my eye test, and was brilliant and explained everything to me making me feel so at ease, no rushing and making sure all my questions answered. A week later collected my glasses which were perfect. A big thank you ?I would thoroughly recommend this opticians.
May 2023 by Helen Taylor (Oak House Stays)
Always excellent service here. My daughter started here when she was 2.5, now 21! It?s a highly recommended and trusted opticians.
April 2023 by LP
Nic Sproson has been my optometrist for close to 20 years and he has always provided superb care and advice to me and my family. I have a number of eye conditions as well as a difficult prescription yet Nic has taken every care and effort during eye examinations to ensure that I would always have the best possible prescription to suit my needs. I have worn hard and soft contact lenses, varifocals, reading glasses and all of them have been so well-prescribed that I have had the best vision possible for me. Plus the range of frames is wide, stylish and affordable. Nic's team are also highly professional and always helpful and friendly. Nic Sproson is outstanding and you will not get this level of attention at a High Street opticians.
November 2022 by Alex Algar
Great service and friendly experienced team,After having problems with my glasses from Vision Express and being told nothing is wrong I tried Nic Sproson and my new glasses came within a week!Will never use Vision Express again.Many thanks for your prompt service and help.
November 2021 by Karen Askwith
Having visited many opticians around the country due to house moves, Nic is the most knowledgeable, professional and proactive o ptician I have met. He truly cares giving the best possible service for his patients. I would not go anywhere else and recommend him and his service wholeheartedly.
November 2021 by Jason Seewoodhary
Absolutely brilliant and excellent service. The best optometrist I?ve ever seen. Highly competent, excellent high-tech diagnostic equipment, polite, kind, great communication, empathetic and patient-centric. Would thoroughly recommend. Thank you very much.
November 2021 by simon
polite and efficient, they always try their very best to provide an excellent and personal service.
