October 2023 by Keith Jacob
Have been a Barclays customer for nearly 50 years ......1st visit today - total shambles.2nd visit (2 hours later) - better customer service, but could not do all transactions.Bring back Barclays in Ludlow !!!
July 2023 by Grae Brown
Dropped in to make a transfer, but it was above the limit available via ATMs, so had to wait for member of staff. Details taken and asked to wait for a member of staff to be free, but 25 minutes later still nobody had appeared. Finally the one visible staff member finished with her customer then picked the nearest person to deal with next even though they'd just walked through the door. Even when the six people editing in the queue complained, she just wandered off the back room instead. One young girl triaging the people coming in, but she kept apologising as she had not long started and couldn't help, but was left pretty much on her own. Utter shambles
March 2023 by Jennie Clark
Nothing but issues with this bank over the last 6 months then this morning ended it for me. I was in discussing a payment I had been given for my deceased mother, it wasn?t in my name. Rather than trying to explain things in a compassionate manner, I was told that because this person wasn?t in ?existence? anymore? at this point I left the branch in tears. My husband had to go back into the bank for me, where he spoke with the manager, she explained to him in a kinder manner what the issue was which we could understand, however my husband has now made a complaint to Barclays. I will be changing my bank, I do not trust this branch!
February 2023 by Harry Jones
Why only have one staff member serving on the counter and the rest just walking round?
January 2023 by Philip Milton
Really helpful staff, I know it's their job but they took their time to help me and give me great advice.
August 2022 by Mat Weaver
Barclays have lost the plot!!!!! The Staff In Kidderminster branch are lovely but the service offered is awful. Monday morning I go to branch to get change for my business only to be told we don't have any and wont have any until Thursday!!!! Its definitely time to move banks as Barclays obviously don't want any customers after all they are closing most of there branches.......
August 2022 by Corrine Maynard
We had a problem making a payment and although the gentleman we were talking to was helpful we were shut in a room and left while he felt with other people and then sat and picked a scab of his arm yuk made me feel really queasy wasn't very professional
August 2022 by david lamb
They call this progress?Slow and impersonal .I pity anyone who can?t do banking online
April 2022 by Andrew Holmes
Barclays are one of the largest European Fossil Fuel exploration financiers! I would like Barclays to stop financing the destruction of our planet and to stop lending money to oil companies because the burning of fossil fuels is a major contributor to Global Warming!
January 2022 by Balaji R
Useless staff
December 2021 by mark bolton
arrogant and rude staff
November 2021 by Mark Gittus
Easy to use
July 2021 by Nika
Staff have always been great.
July 2021 by David Cave
a friendly place and good customer service
March 2018 by Marie Osborne
Far too long
