“I’ve had both good and bad experiences with Specsavers, but the branch staff at Bromsgrove deserve 5 stars. My son recently broke his glasses, and when we first went in to book a repair, we were told we needed an optician present (even though it was just paperwork). This meant making a second trip the next morning, which felt like unnecessary bureaucracy.
That said, the staff remained calm, polite, and professional throughout—even when I voiced my frustration. They handled the situation far better than I did, and their customer service deserves recognition. In all my other visits, they’ve been just as courteous and professional.”
“I accompanied my husband today to have an eye test and buy some new glasses in the Bromsgrove branch of Boots opticians. The staff were all welcoming and the store was bright and clean. Fiona helped us choose new glasses for my husband, she was very attentive and patient, offering informative advice in choosing the correct reactive lenses and what frames suited him best. Fiona made the experience very pleasant, I would definitely recommend this store. A Big thank you to Fiona!”