A big thank you to Hayley at Santander in Trowbridge for helping to get my mother's online account unblocked. It took an hour for Hayley to get through on the phone, but at least we got things resolved in the end. ?
From Santander
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.