July 2025 by Donatti Castaneda
This is the bank that didn?t let the old men to take out his 2,500 money because they want proof close the account ASAP
June 2025 by Sirwan Maseeh
Very stupid stuff Always you have to be wait one hour
April 2025 by viva ricky
Very slow
January 2025 by Steve
There was only two counter staff on for the lunch break rush. One person in the queue was paying in cash so he could have used the cash machine. If the floating staff member who greets people had asked what service he required they could have directed him to a machine.
November 2024 by Trev Keane
What bank doesn?t open past 12:30 on a Saturday
September 2024 by Eve
Terrible customer service. I attempted to use an online service when this did not work I went into branch as I was told walk-ins were available, they told me once there otherwise. I booked an appointment and was told I would receive a phone call a day prior to inform me of what was required for my appointment. I brought what I was told I needed for my appointment and in the appointment I was informed I needed two forms of id which I had not been told over the phone. I (like most people) do not typically carry my passport around in my bag, when I told the staff I did not have this they told me there was nothing they could do and turned me away with no option for another appointment except for the same walk in option that had failed in the first place. This information is also not listed online. Terrible customer service.
May 2024 by craig reeder
Very polite and helpful Santander assistant
April 2024 by John Monk
Great service from this branch today - my card stopped working and was unable to withdraw any cash from cash points but received great service from the cashier and the branch welcomer. They managed to sort some cash for me today to tide me over whilst in Leeds. Brilliant service today!
February 2024 by Nikki Baker
I had to wait till someone got back from lunch I didn't mind the wait as the gentleman in reception gave me a couple of werthers original,he was so friendly and helpful we need more people like him
January 2024 by MAIN LAND AUTOS LTD
Long queue not enough staff and too slow
January 2024 by Daniel Latto
Makes a mean cup of coffee (probably) but actually incapable of doing the most basic of banking procedures like .... 'change my address'.After half an hour and 3 forms of i.d., they still weren't able to do it and treated me like it was all somehow my fault that they couldnt work out how to do it.Beggars belief that in this day and age, a BANK can't do the most basic of things.It's time for Santander to go I think. It's a dinosaur in a digital age.
October 2023 by Kkanddol 123
If I could leave 0 stars I would. Was treat disgustingly today by a bank employee when trying to querie some of my direct debits and do some genreal housekeeping on My account, was given completely false information about procedures and refused to cancel direct debits that were no longer required at my request and was judgmently commenting on where and how I spent my money which I found highly insulting especially by his tone of speaking down to me and was treating me like I was stupid. When i asked about a particular transaction that i didnt make (possible fraud) he said very curtly if i was that bothered ring the fraud squad then proceeded by saying I was confused by which supermarket I had used and in which town. Will never use this branch again and considering changing banks as I was made to feel like i was just some stupid girl who didn't know what day of the week it was feel completely insulated and embarrassed and my housekeeping on my account is still remains unresolved will have to go to another branch 15 Miles away to resolve this matter in the hope they are more helpful.This at the brigatte branch on Thursday the 5th of October about 12.10pm by a middle aged gentleman if I can call him that.
October 2023 by mainland autos
Long queue not enough staff and too slow
October 2023 by IOAN VASELAG
OK thanks
August 2023 by Athiphu Praesomboon
There are only 2 counters and closes at 3pm so the que can get really long.The lady at the front was so unhelpful, worst customer service, told her I can't deposit through machine but she still insist I can but instead go and look at other customers.
