October 2023 by Peter H
Really appalling service from Lister Horsfall in Ilkley today. I have no problem waiting when staff are busy ?.But I have a real problem with the gentleman basically telling me that they don?t want to change the battery in my watch (they are fully booked)An Omega ?.
August 2023 by Rob H
Beautiful store in prime Ilkley location.Extremely professional, helpful and knowledgable staff who were more than happy to discuss my requirements in a friendly, unhurried manner.
July 2023 by Andrew Simmen
Owner of a Rolex Sub, purchased from Lister Horsfall 2012.The clasp with the crown on the braceletwould not open fully when on.Pulled it hard and the clasp came off.My wife took it into the shop in Ilkley last week and spoke to a young lady staff member.She suggested it was old 2002 which was wrong as the label guarantee they wrote in 2012 stated that date. In her defence the writing was poor.She said the watch needed a new strap £1,500 approximately and that Rolex would not touch it without servicing it.She estimated with service the repair / replacement strap would be £2,500.Hence we walked away.I visited an independent jewellery shop who deals in Rolex watches as well .He said it was a fault he had seen before and the issue was the screw/locking pin on the Clasp had come loose which prevented it opening fully.He removed the pin and re attached the clasp with the same pin and secured it in place.Took 20 minutes for the princely sum of £20.
October 2022 by Zhengtong Zhang
Impressive experience with Sheree and Lesley, it is never just like selling a watch for them, the most important thing is that they really care about clients?s thoughts! Still waiting to get a Date-just as a souvenir for my start of PhD journey, but I do recommend this retailer!Update?The Best Rolex Retailer and Jewelry Store ever in Uk.
August 2022 by Paul Lawton
Had my Rolex in for a service and repair.First class service, no problem.Would recommend.
June 2022 by Orange Rider
Visited the store today to collect something I?d been waiting for and was served by Les. He was extremely professional and very helpful. I was made to feel very welcome from the start to finish. I will definitely be back and would highly recommend Lister Horsfall to anyone. Thanks again.
June 2022 by Cohen W.
My preferred jewellery retailer. I've bought four watches from them so far, and I can tell they genuinely care about getting the greatest pricing and quality for you. I'm receiving my fifth watch from here.
March 2022 by Adam Pringle
Amazing service from George and the team. Very happy with my purchases 5 stars
September 2021 by Ruth Best
I visited the Halifax branch to make a special purchase and I was served by Maria. She was absolutely lovely, welcoming, patient professional and well groomed to boot! Nothing was too much trouble for her and she made my shopping experience an enjoyable one. Not once did I feel pressured into making the wrong choice. Lister Horsfall Jewellers is an absolute joy to shop there and I shall certainly be back. Thank you Maria, keep up the good work, you are super and doing a great job.
September 2021 by Mark Swindells
I had a lovely experience today at Lister Horsfall in Ilkley - My first ever visit and I was made to feel very welcome by Rosie and her colleagues - And although my order will take some time to fulfill I would just like to say a big Thank You :-)
September 2021 by Kenny Wong
A big thank you to Rosie and the Lister Horsfall team at Ilkley,they really looked after us when we were in store,a great place to shop you feel relaxed its like being at home,beautiful watches and jewellery,the best jewellers i have shop at by a mile,thank you for my father's 60th Birthday present,keep up the good work guys!?
August 2021 by Sue Yaxley
I had lost a Dimond from my cluster ring. Having first taken this to an alternative jewelers, their quote came in at a ridiculous amount. So I popped into Listers. A very friendly lady helped me. I got a very surprising quote back (in-fact I could have had my ring fixed 3 times compared to my first quote) Anyway, I've collected my ring this week, and WOW.... so impressed with the work, and they have even cleaned it, it now sparkles like new and I cant stop looking at it..... Thank you so much Team LH.
July 2021 by Julian Quick
Having visited the Ilkley store today to collect a watch, I was greeted by professional and friendly staff and even offered change for the parking meter. And what a lovely premises! Refurbished and air conditioned, it was a great experience sitting down to view and purchase the item. Thank you George for your expertise and great service. I hope we can do business again in the future.
June 2021 by R Bw
i picked up a necklace from your selves after a clasp had been looked at you put the necklace in a pouch when i took it out of the pouch it was snapped this necklace should not have been put in a pouch and you put it in one now you are trying to blame me for breaking it and charging for the repair it has not been out of the pouch or worn since it was picked up from you. appalling attitude and service
May 2021 by John Dickinson
Wow. The best jewelers I have ever visited. Big thanks to George for securing the watch I have waited for a long time. All the staff were great, made you feel very welcome. Wouldn't go anywhere else now. Many many thanks Jonny.