October 2024 by Frank
I have a blue light card but I was unable to use this to get 20% off as the staff said they were too busy to take an order at the till. This left me with only the option of ordering on the screen and not being able to get a discount!
October 2024 by mike lammas
I stopped off here after a very long day, we arrived at 8.40pm, the first you thing you notice is the staff have packed up so people can not eat on site, so an hour and half early. My colleague and I ordered our food seperately, we even had a discussion about the food whilst we ordered, there were three members of staff on, a man that seemed to be doing all the work, a worker out the back and who i assume was the shift manager talking to her friend. We finished the order, and both the self service tills were out of paper for receipts, i used the toilet, and things like the drier didnt work. My food was being bagged, when i noticed on the screen that it was not the burger i ordered listed, i check with the gentleman who was polite and told me the name of the burger, which is not what i ordered, i explained this him, he referred to the shift manager, who straight away went confrontational, and said that is what i ordered, i tried to explain i didnt, ironically the burger they gave me , my colleague and i discussed after ordering and said it looked nice, but not the type of burger to eat in your car as it would be messy, everytime i tried to speak she cut me off and was extremely rude, It is very hard to misorder, as whopper has a nice big picture on it, but the manager was insist, that she was right. If the owner would like to contact me i will happyily discuss what i do for a living and could even point them in the direction of resolving the issue they seem to have with the self service tills. In the end i walked out because after a long day i would have lost my manners and someone that is not worth it.
As this woman acted like a manager, i would be deeply concerned if i was her boss for the following reasons,
First, the way she acted in front of new employee's (guessing by how he served he was still learning, but polite) and she will teach them that this kind of behaviour is acceptable.
Second, at least hour an half (takes time to block of all the tables) before the business closes, they are making it looked closed from outside and will push people to eat next door.
Third she had time to talk to her friend and kill the time until she finishs, but cant be bothered to restock things like the receipt paper. It may be worth retraining her and not have her in charge of staff.
September 2024 by Joe Robinson
Food all good except got home and realised they hadn't packed my onion rings. Not the first time this has happened either.
September 2024 by Caleb
Excellent food and service at this conveniently-located branch. Cleanliness is not the best, there's limited seating, and it could feel quite cramped when busy, however.
September 2024 by Leown Botten
Robert - the manager of this branch was rude without cause or confrontation, then proceeded to hound customers about comments they made (to eachother) in response to this initial interaction. When provided with the customers honest and appropriate feedback, Robert the manager continued being rude and dismissive, belittling customers and leaving them feeling as if they would rather eat in the car park than in the restaurant.
September 2024 by Toby Somerville
No fish option what so ever as with many BK,s in England, annoying!
September 2024 by John Portman
Good. Clean. Fast service. Couldn't ask for more from the
September 2024 by James Duffin
Small venue but with enough seating and a fast service
August 2024 by Stephen Lewis
It's not a huge city centre location and we came across it, on our long drive home to South Wales from Arundel. It was quiet and service was swift. The burgers didn't disappoint and we're fresh and delicious. Vanilla shake was fine too. The fries were piping-hot. I made the most of the Shell station next door to brim the tank.
July 2024 by Marion Thomas
Burger was good, but cleanliness of toilet at BK and surroundings was bad, it didn't instill confidence. Car park was very littered. Found it too cold in BK to eat in (air con).
July 2024 by Chelsfield Farm
Yet again you got our order wrong
May 2024 by Maddy Whitcomb
Just a joke have to order on the machine even with cash and then get ignored just sorry looks when you say something maybe get some common sense on how to serve fast food like KFC where I will be going
May 2024 by sandy howard
Great burger king friendly staff except the stand in manager from rustington store
May 2024 by Keith Adlam
Good location, very friendly staff, clean premises. Well done, a credit to BK.
May 2024 by Lee Beadell
Cant really fault this branch. I've been there twice in one week and the service and food has been great both times.
