Staff are always lovely and helpful but the queues are HORRENDOUS! Staff walk around with iPads, coming up asking can they help, what they need to do is jump on the desks and serve more people at the same time. Too much faffing around
May 2025
Visited the Wolverhampton, Queen Square branch last Friday. In a time when good customer service is a rare experience, it's nice to be able acknowledge and recognise anyone who provides it. I think her name was LJ Hennessy. Despite being busy with only 2 of them serving at the counters, she thoroughly provided what I required... read full comment
March 2025
0 Stars given. This landline service and online banking is the worst.. Online banking assistants keep repeating the same questions which make no accomplishment. Over the years iv banked with Metro, Nationwide, Barclays plus Natwest... Halifax has done nothing to improve my financial situations. Halifax has done nothing... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone. To find out what accessibility services are available in your local branch, search for it in our branch finder.
