March 2024 by Kleh Vee
Clean and tidy store with lovely staff.Shout out to Donya for having amazing customer service and making me feel comfortable and going above and beyond! Xx
March 2024 by Gerald Irwin
As always a very good service. Helpful and friendly staff.
February 2024 by Hina Aftab
If you want to go specsavers please go to the sutton coldfield branch the staff was so good and helpful.Brilliant service.
February 2024 by Jonny Cooper
These guys are great. So friendly, helpful and expert at what they do.
February 2024 by rebecca g
Good customer service. The staff I spoke to were all friendly, polite and helpful
January 2024 by Katie M
Loveliest people working here.I was staying with friends when I realized I was running out of contacts. I went into Boots and they didn?t even bother to check if my prescription was in stock; just told me I?d have to order them and said it could be a week or more.I went into the nearby Specsavers, hoping that I might have better luck. The woman at the front podium was so lovely. Even though the place was absolutely packed, she went to check if there was anything in stock for me - though she doubted it. Luckily, she found a four day supply and apologised she could not find more. She didn?t charge me because it was so low a supply.I cannot express enough how much I appreciated this! The contacts were enough to get home. :)Thank you!!!
December 2023 by Lee Bowen
Popped in with my elderly dad for his eye test & new glasses. The optometrist asked me if I was due an eye test, which i was soon. She said I can get it done today for just £10, so I did & we both get our new glasses this Saturday.
December 2023 by Rebecca Moore
Excellent service on every visit, great team
December 2023 by David - H
Just needed an ultra cheap pair of specs for driving until after cataract surgery. I hadn't made a prior appointment and my prescription was from another opticians. No worries. I was dealt with courteously and promptly. I was shown a selection of specs for £15 incl. lenses! Puuurrfect. Impressed and will gladly use Specsavers again. Thank you Specsavers :-)
December 2023 by Muhammad Abdul Malik
We went there to get a child glasses. Usually we go to Erdington branch. We chose this Branch and waited over an hour just because the optician Karen did not have any trust on Specsavers Erdington. Same company same brand but she was not happy to copy their prescription as she ( unnecessarily) made it so complicated by sayings she can?t trust them! I told her that they scanned the copy from the original and we never had any issues there?I have never witnessed something like that before and I feel a word of advice must be necessary from senior management for her.The opticians must be trained on basic customer skills!!Very embarrassing, frustrating experience especially with kids just finished school and rather than having a dinner they had to witness all this.Eventually my 6 year old spoke out to say why you (Karen) are making us late!!! My advise will be never palm to body if you think you will be served in 30mins Or so.I don?t know why staff does not understand and think like a customer. Their whole team witnessed it but none was ready to interfere as if it was ok for them to give this slow service?.
December 2023 by Emilia Sinanyan
I go here twice a year and every time they are very kind and helpful, one of the staff even gave me a discount. I recommend going here.
December 2023 by Alexander Dunn
Just been seen Karima what a wonderful service I've been well taken care of and charmed by her professional attitude.
November 2023 by leanne cole
Excellent service fantastic team really made my day having my eyes tested as I get very nervous about new things Meerah the optician yuk Jin helped me find a perfect pair of glasses Muna fitted my glasses when my glasses was ready to collect brilliant service. Highly recommend.
October 2023 by olly B
the process of the checks and ordering the glasses was good, my gripe is I was given a date for my glasses collection but i was working that day so i choose a day that i was off 3 days after the date they gave me, now when i came to collect for some reason someone put my date for another week later and i wasn?t informed of that so had to wait 2 weeks to get my glasses.
September 2023 by rontwentyone
I had a great experience yesterday. The optometrist was Zahn and was only in his early 20s I believe and graduated last year, yet was the best optometrist I've ever had in many years. He was thorough, professional and clearly explained everything and showed that he cared about my eye health. He was keen to get me the help I needed. An equally lovely Chela helped with one of the tests and the choosing of glasses and options etc. She was patient, warm, professional and knowledgeable.
