December 2023 by Michael Healy
It's pretty much a standard Screwfix, but the serving staff are efficient and honest, which elevates it to very good.
December 2023 by Emma Robinson
Been into screwfix STOURBRIDGE today with just photos of what I needed. I didn?t do click and collect, so I?m guessing I needed some old fashioned assistance to find what I needed. Let?s just say the staff member dealing with me did not conceal her annoyance at the fact I did not have a SKU . I?m sure it is annoying when people don?t pre order , but it was not nice to feelLike an inconvenience. The staff members manner was very off. I?m sorry I didn?t have a SkU number, and didn?t come armed with a click and collect code, but don?t worry as I won?t be returning, so the staff will no doubt be relieved. I own 2 businesses and if I gave this annoyed vibe to my customers, I doubt I?d have any left. As I say, I won?t be returning.
December 2023 by Kurt Jacob
Staff are always helpful. Click and collect is very useful.
October 2023 by Malcolm Botta
Staff were really helpful and went above and beyond
October 2023 by Jeremy Pack
I go to Screwfix all over the UK. I'm an occasional visitor to Stourbridge Screwfix and used them multiple times this week. The Stourbridge Screwfix has a good bunch of people and were helpful and efficient. THANKs guys.
September 2023 by The D33J
Usual Screwfix experience though the person calling out orders for collection seemed somewhat grumpy
February 2023 by tamzin joshua
Collected my items today via the new tablet system . Behind me was a elderly gentleman standing with his receipt to collect his items. He was quite bluntly told to use the tablet. He looked absolutely bemused but instead of a member of staff taking 2 mins out of their busy day standing around to explain it to him and show him, he got ignored. I showed him how to do it and where to input the number, which I don't mind at all but not my job to make a customer feel less uncomfortable in their store
January 2023 by Mohammad Saeed
My plumber sent me with a list to get some items, I don?t really go out due to my mental disability, I was feeling anxious going in, approached a member of staff and showed her a list, she said that?s long, use the tablet, I told her I don?t know what I?m looking for, she pulled a face and in a rude tone said I?ll do it for you, I couldn?t stand there any longer as my anxiety and emotions took over, I had to walk out.
November 2022 by David Dark
Great always manage to get what I need. Great friendly staff.
November 2022 by Damian Lawson
Great service and love the click and collect service that's in place. Friendly staff
July 2022 by Chas Hanslow
Very helpful and knowledgeable staff. My 1st stop for tools and materials.
June 2022 by Simon
Why are you open on bank holidays? I don't know but God bless Dani who helped me find numerous plumbing parts that I had no idea about, you don't pay her enough!
June 2022 by Karl Messer
Waited 2 days for a click and collect order and they didn't bother to tell me it hadn't come. Poor service.
May 2022 by Jayne Ray
Didn't have what I needed so ordering of amazon
March 2022 by Emily Small
Friendly and helpful and great value for money. I just order on line and collect within 10 minutes. what more could you want?
