October 2023 by Stuart Summerfield
What a shambles of an organisation.The right hand has no idea what the left is doing.If you really have to deal with them, ask for Senka. At least you will have some hope of a positive outcome.
October 2023 by D Fyfe
Spoke to a lady who was going to arrange a viewing for me and was told I was going to be called back after 4PM. This never happened, sent an email via Rightmove and still no response. Time wasters.
September 2023 by CrewbieStore
The actual staff who let to us were generally nice. But my landlord and myself found the management to be tricky and sneaky about fees. If you have a problem and need to go to the customer service team - awful. Rude, dismissive and disrespectful. Sad because they let their staffs image down and I now would never buy or rent a house again from John shepherd Solihull.
September 2023 by Google user
Great service from Shannon Marsh.\\nEstate agents can have a bad rep in the market and a lot of the time it?s very transactional with buyers and selling coming through the door.\\nHowever Shannon and her team have been great. She has Built up a relationship with us, been open and honest about the market and provided excellent service.\\nWe are looking forward to selling our property and buying from them. Highly recommend reaching out to Shannon \\u0026 the team. If you want an agent who genuinely cares about good service and is not a transactional estate agent please reach out to Shannon.
August 2023 by Trish Finch
Great service from Shannon Marsh.Estate agents can have a bad rep in the market and a lot of the time it?s very transactional with buyers and selling coming through the door.However Shannon and her team have been great. She has Built up a relationship with us, been open and honest about the market and provided excellent service.We are looking forward to selling our property and buying from them. Highly recommend reaching out to Shannon & the team. If you want an agent who genuinely cares about good service and is not a transactional estate agent please reach out to Shannon.
August 2023 by F. A.
It was a flawless process from viewing to termination of our rental property. Everything was clear and agents were responsive all the time. Thanks!
July 2023 by Eismael Ahmad
I have put offer for one property was in market to rent I have call more than Five time left the message they never ? come back to no respect for people I will never recommend these people to anyone
June 2023 by prasad naladala
We have let our property through Solihull Lettings office. They never replied to emails or phone calls. Very unprofessional estate agents in the area. They take at least 4 weeks to respond to emails. Tenants screwed up the house and they failed to identify this in their checks. Now i am very happy managing property myself and saving 12% of the rent. Landlords AVOID, AVOID, AVOID John Shepherds Solihull.
May 2023 by monika upadhyay
Avoid by all cost. We rented our property via John Shepherd last year and the tenant defaulted the rent right from the next due rent. We received no support from John Shepherd. Had to fight a legal battle to get the property back and that too in a depleted state. John Shepherd hasnt released the security deposit to us despite written several times to them that the property needs repairs and maintenance as it is just not fit to be rented again without investing considerably in the maintenance.
October 2022 by Kamran Mofid
We recently viewed a property that is for sale through John Shepherd. We were welcomed by Natasha, who was very professional, kind and supportive. Her professionalism and understading was very reassuring for us. We highly recommend this estate agent for your search too.
October 2022 by Craig Bruce
Rented a property to myself without telling me that the only entrance pathway to the property had an ongoing flooding issue, to include drainage smells under heavy rainfall and was dangerous at best, a nightmare to get home to and they 100% knew this and still let out the property!!!Withholding information is illegal, and it was reported to them by the previous tenant, reason why she left.Therefore they have infact breached their own contract and also the landlord knew as the issue dated back 15yrs!Property dirty on arrival with rubbish left behind all documented, I would say to avoid this company at any cost.Problems reported took far too long to get fixed predominantly and some never got fixed!Will be pursuing them for compensation in 2022 so can I recommend....absolutely not.
October 2022 by M Southall
We?re landlords and dealt with Solihull Lettings office. Can honestly say received TERRIBLE service from start to finish from mostly INCOMPETENT staff. Found ourselves managing our own property whilst paying for a managed service. AVOID, AVOID, AVOID!!!
October 2022 by Anne-Marie Li-Kwai-Cheung
We?ve had excellent and professional service from Rickie Westwood at John Shepherd. From finding a property to being completely sorted in less than a week. Rickie was extremely responsive and helpful, answering our questions and resolving any issues. Also, the system that John Shepherd uses to check references and process the tenancy agreement is very efficient (including ability to do e signatures). The whole process was seamless. We can?t recommend them highly enough!
October 2022 by Jenny Baladad
It? highly recommended John Shepherd.. I?m very grateful to Rickie Westwood he is very friendly and accommodating. Furthermore very helpful and professional. when it comes to customer service. I had a great experience with Rickie in John Shepherd that in few days only arriving in Birmingham, I already got my accommodation with his help and support. They provide good service and quick response during the letting process. Thanks to John Shepherd specifically to Rickie and the team. Hope your continue your good services with others.
October 2022 by Tasneem Mahomed
We have recently relocated from South Africa to Birmingham. In trying to secure a rental, I had called many agents and Smart Homes-John Shepherd Lettings was an agency that stood out from the rest. Hannah was extremely welcoming and friendly and she was most helpful in arranging viewings. Alan was also very professional and very helpful. I would highly recommend John Shepherd Agency. They aided us in adjusting in a big new city and for this wonderful treatment, we are grateful.
