October 2023 by Mathew Nock
I'm writing this on behalf of my step father he is at the moment suffering from covid and needs to order his medication, we've both been trying to phone this pharmacy since 11.00am today 18th October 2023 and still nobody answered I've been cut off but this chemist, I am reporting this because how we've treated it is really poor service and could cause problems for a lot of people, this is the one on Himley Road dudley
October 2023 by Gary Welch
Been ringing for a whole week, no answer or engaged , waiting for a prescription , absolutely not good enough, changed my chemist ??
September 2023 by Jasmeet Gulati
I would give less if i could, bunch of random people packing up prescription, took my mum?s prescription there they told me i have to go back to hospital, after spending 8 hours at hospital i got told off by murrays pharmacy. I was like i don?t see the reason and gp don?t write prescription just like that. Took it to different pharmacy sorted me out within 5 minutes. Don?t use them at all for your prescriptions.
September 2023 by aman gulati
Would not even give them one star ?????Do not even bother going there waste of time make u wait there for 1 hour and they will say they don?t have medicine in stock time wasteAnd gave them a prescription they said to us go back to Russells hall hospital again and them to right it down again on difficult prescription waste of time and I went somewhere else they gave me straight away without even any waiting time the do not know how to serve the customer properly and they are just not doing there job wasting NHS time and money.
August 2023 by stephen conn
Like others on comment if I could give ZERO stars I would went to see my gp a week ago and he altered my pain medication as I am now under City hospital phoned up on the Thursday and was told that they hadn't been ordered was told they would be delivered on the Friday still not arrived phoned again this morning (Monday) will not be dispatched until tomorrow some time over a week to get tablets that could be got the next day something about a brewery and toilet comes to mind
July 2023 by Mel V
I?d leave zero if it was an option! Awful service they don?t answer the phone, been told to go back 3 times for my prescription over the last 2 days and they still weren?t there. Staff are clueless and drugs not available since they were taken over by Peak!! AVOID
July 2023 by Gursharon Sandhu
Would give no stars if that was an option! Worst customer service I've ever recieved! Please get your doctor to not nominate this as your pharmacy. Shocked that they can even call themselves a pharmacy as they never have anything in stock! Wait days/weeks/months for prescriptions. They clearly have no concept of time and how long it takes to dispense a medication. Maybe hire more staff! There were like 10 people waiting for prescriptions yet the male pharmacist is going home. A regular occurance at this pharmacy!
July 2023 by Negila Parveen
Worse customer services, on top of that the pharmacist had no manners and was not professional at all.
June 2023 by michelle jones
Very poor pharmacy. Not got items, items not ready despite being sent 4 days previous and lost items and had to return the next day. If I could give 0 stars I would
May 2023 by Nitesh Mistry
Like others on here if I can give this pharmacy a 0 then I would. The GP suggested an over the counter medicine, went to purchase and was asked for my symptoms. In a room full of customers I did not particularly want to explain my full symptoms and gave a brief explanation and stated what the GP has suggested, so should be more than enough. Was refused as the assitant/pharmacist thought my symptoms did not fit the item and it has to be a prescription from the surgery. This is not the first time I have had issue with murrays/peak pharmacy.Went to another pharmacy and was given the medication over the counter.
April 2023 by kelly nicklin
If I could of given this pharmacy 0 stars I would have. I got given the complete wrong prescription because unbeknown to me they didn?t have the first item in stock so without consulting my doctor they gave me a completely different item. When going back into the pharmacy I was refused a refund because I had already left the store with the wrong item. After complaining to the staff and them arguing with me for a while they finally agreed a refund but told me I had to leave as they were now closing and when asked for their names to make a complaint they didn?t comply.
March 2023 by Lost Girl85
When sorry isnt good enough and incompetence is to a degree that it puts your life in danger.Got no insulin, oh wellGot no pregabalin and it's a weekend, 'sorry' go have withdrawals somewhere else.You would think they were selling out of date food because they don't understand the implications of their Incompetence.Don't put your health in the hands if there staff, especially Paula.
March 2023 by Ansh Singh
Lazy, irresponsible, and rude staff. Went there to collect my mum medication and was told to be waited for an hour. They never answer phone calls.
February 2023 by Stephen Milosev
They don't answer the phone and they probably don't read any reviews. Very poor service.
December 2022 by kerry
This place honestly doesn?t even deserve the 1 star ?? The main pharmacy guy needs to go, honestly he is rube & obnoxious and brings the place down! Get him out so the place can run smoothly and everyone can get there medication on time!
