February 2024 by Andrew Thompson
Do not use. The installation teams used are awful in terms of project management and time wasted. I ended up having to replace broken items and run around after the team after they turned up late every day and left early. Project overran by several days and left with some bits not finished. The customer service team do not seek to resolve matters and fob you off. Awful waste of time and money. Do not use.
February 2024 by Azaan Rashid
20 staff working 40 customer in ques still 1 till open really poor service
February 2024 by Moonie B
Awful service and customer care. I had booked and paid for delivery for an order from here and waited in for it all day only to get a call from this branch telling me the delivery was failed and I would have to pay for delivery again for another day. The courier did not ring my bell at all and when I tried to explain this to the staff member and the delivery manager on the phone, they were extremely dismissive and rude about it and offered no apology or no other solution. Instead, blamed me for missing the delivery when it was the courier City Sprint at fault. Disgraceful.
December 2023 by Mohammed Isdris
Went into today to click and collect, couldn?t collect item because a PIN code was not sent, . I was waiting to be served by sales assistant, but she couldn?t be bothered to acknowledge me and served two customers who came afterwards so then I joined the other till to be served by another sales assistant. !
November 2023 by shak 130
Great range, good prices, good parking.
August 2023 by Speedy Speedy
Not the best service, will not be returning either. i have been in here at least 100 times over the years and you can never get any help. When you do ask only a handful of staff are aware of the products, it's always best for me to ask the security guard who always points out staff.Wickes clearly uses a very tight wage budget to keep their costs low hence why you can never find any staff. Quite ridiculous to be honest.I now go to Selco, ask a member of staff what you're after and they're more than willing to help.
August 2023 by Brett Arnold
Great place to get your home DIY products
August 2023 by Brian Williamson
Ordered 2 fence panels online. Was given a time slot for delivery and was kept informed throughout.. Fence panels arrived on time in good condition
August 2023 by zobia mohamad
Extremely helpful young lady with a scarf. I believe her name is Alisha. Whenever I go, she is always super helpful , if I cannot locate anything in store she goes above and beyond to find stock for me. Always smiling and cheerful.
August 2023 by Jv. X
Short Asian lady, wears a scarf and headset, didn't know what her name was. Extremely rude. I asked her for some help and she goes "im with someone" and walked off. No one forced you to work there, learn basic customer service skills before applying for the job. Pathetic
July 2023 by Azhar Chaudri
I went to Wickes to purchase some fence panel paint but after extensive checks on shelves throughout the store, was unable to find what I was looking for. Feeling disappointed, I was ready to leave the store, but was pointed in the direction of Mohammed Faizan. He insisted that I stay and provided assurances that he'd do his best to try and locate the paint. Mohammed immediately withdrew himself from his work activity and gave me his undivided attention, spending some considerable time helping me to source the paint. Mohammed was patient, professional, attentive and genial throughout our conversation.Thanks Mohammed for making my journey worthwhile and I look forward to returning to the store and receiving the same great service from you and your colleagues in the future.
July 2023 by Michelle Yeung
The staff is very helpful.
June 2023 by Merchant family
Never a problem in here always have what we need staff are pleasant and quick service also never a problem with parking
May 2023 by surrayia malik
Alisha the lovely worker got me the paint I needed after searching everywhere for the correct shade, she helped get the paint mixed and made my life easier!
May 2023 by Mukarrab Jafferi
Staff not very helpful. Rude. If you can't find an item you are looking for. Instead of showing you they say it's over there somewhere.
