Just as rubbish as telephone banking. Kept waiting in a queue even though not busy.
January 2025
Went in with an obscure request (to revive a lost account via a Smile chequebook and ID, impossible over the phone after a couple of hours of trying). Got a new account number and instructions on what to do next in about five minutes. So happy, thanks!
October 2024
My wife and I have banked here for 12 years, but my wife has not been allowed to withdraw cash ( managers instructions )? We have made the decision to change banks, and have opened a new account with a different bank. Unfortunately, the Co-operative are NOT complying with our new bank's attempts to switch account information. It's... read full comment
