November 2023 by Michael Henderson
Bought a watch with money that was left by a grandparent, i took it back to ernest jones for a battery replacement 18 months ago. Since then its taken on water and they are quoting me £550 to fix it because it needs new hands due to rust. They are trying to place the blame on me as the user but it was supposed to be waterproof to 1000m and i dont go diving! the watch would have cost £250 to manufacture so the £550 to fix is beyond ridiculous! I will never shop in ernest jones every again and with i had bought my watch in Tustains jewellers in town as they would have offered much better customer service than this! from a Very upset customer
November 2023 by Henry
Really attentive service, answered all my questions and was generally very helpful.
October 2023 by Satty Mann
Great help from Nabila in obtaining two Tissot watches for me. One seemed to be the last one available in the country. Awesome customer service support, so great I decided to buy both watches. Thanks for all your help.
October 2023 by Tim Clare
Carris was so helpful and patient with me wife and I in spending time to find the perfect replacement rings. We even made a purchase of the same ring that she was wearing! Couldn?t recommend her service more!
August 2023 by Lakhvir Sehmar
Excellent service by Carris (Leamington Branch). She was able to source both an Omega men?s watch and a ladies Mount Blanc watch seamlessly even though they were not stocked in her local branch. She kept me informed and up to speed, showing amazing professionalism and client focus, definitely great service with a smile. She is definitely a credit to Ernest Jones. A big thank you.
August 2023 by Jatin Dhaliwal
Ernest Jones were quick and effective with my requests and got great solution in little to no time. Special shout out to Catherine for being amazing with my order.
August 2023 by Cameron Greaves
The customer service is absolutely amazing, brought my watch in to have strap alterations and it was done to perfection, highly recommend to come whenever you have problems with watch?s or if your in need of purchases, also I can?t thank Suzanne enough.
July 2023 by Esmee Harlington
Today I came in to get my silver bracelet cleaned due to natural tarnish. Sophie was so helpful and cleaned it for me free of charge and I bought the cleaner myself to save me coming in in the future
July 2023 by Sara Bell
Josh was super helpful and cleaned my Le Vien ring set for me after a holiday abroad when a mixture of sea/sand and chlorine made them cloudy. Many thanks Josh.
July 2023 by Ahmet Kedee
If you?re looking for a jewellery store, for sure it?s the place for you to go.The staff there are so kind and professional, they help me to get what I was looking for.I would like to thank them for their service and kindness.
July 2023 by Victoria Gulliford
Visited the store today in Leamington Spa to find a ring to remember a loved one who had passed away earlier this year. Josh was amazing. He was so friendly and welcomed myslef and my friends with a smile. Nothing was too much trouble for him.
July 2023 by Isabella R
Sophie was extremely helpful and knowledgeable about the products. The customer service we received from her was exceptional and made our shopping experience really enjoyable. We were shopping for a graduation gift and found the perfect gift thanks to Sophie
July 2023 by Abeera Faisal
Josh has been an amazing help to buy me a necklace. He?s so good in his work. Would love to come again.
July 2023 by Vick G
Visited the store today in Leamington Spa to find a ring to remember a loved one who had passed away earlier this year. Josh was amazing. He was so friendly and welcomed myslef and my friends with a smile. Nothing was too much trouble for him.
July 2023 by Sudikshya Shrestha
Carris is such an amazing she did give me a good service and I got a purchase of a cross pen . I love it . Thanks
