January 2026 by Ibrahim Al Turki
I would like to express my sincere appreciation for the excellent service at this surgery. I have visited three times, and on each occasion, whenever I requested an appointment, I was given one on the same day, which I truly appreciate.
The staff are professional, kind, and very welcoming. Dr. Elizabeth examined my child thoroughly and even followed up with a phone call the next day to reassure me, which meant a lot to us and showed genuine care and dedication.
I would also like to thank the reception team for their kindness, politeness, and warm attitude. The experience has been outstanding, and I am very grateful to the entire team.
May 2025 by Matthew Griffiths
They do a difficult job here so not sure why people complain, personally I have always found my experience to be good. The AskMyGP app is much better than trying to phone in and whenever I have needed to use the service I have always found the staff and doctors to be really helpful and engaging
June 2024 by Chris Beer
Waited a whole month for an appointment, cancelled less than two hours before it. Unacceptable and negligent behaviour.
The staff are very friendly and it's not their fault, just a failure of process.
May 2024 by Kerry Grey
Avoid this GP at all cost you will not get the treatment you deserve and it?s getting worse .
September 2023 by Robert Smith
Useless receptionists - arrive well before appointment, sign in. Lady tells me I'm in and to wait for my appointment. 1 and a half hours later, nothing, I go and ask, and the same lady says I'm not signed in! Ask her to sign in properly again, and within 5 minutes I'm seen... they don't deserve their jobs in the slightest, total incompetence
August 2023 by b
Very sporadic quality of administration/reception staff. Some are helpful, but a few whom I've had to engage with regularly have been very actively unhelpful and even rude. Those few poor staff make working with the GP very unreliable.
November 2022 by Jon Paul
I can honestly say that since moving across to Harbourside Surgery I feel much less anxious about having to contact my GP now.
Every receptionist and GP I have spoken to so far has been nothing but helpful. They have such a difficult job which has of course been made much worse by Covid and events of the last few years.
Please remember to be kind when you call! They do a difficult job and are doing their very best.
Thanks Harbourside!
October 2022 by n4pa
absolutely shocking service, i am in a really bad medical situation been refereed by 3 nurses and they refuse to help because they?ve had ?too many students sign up? even though they have a duty of care luckily 111 has been helpful and got me a doctor to speak to not in this shambles of a health centre. Will never be calling here again couldn?t bare to speak to the moody lady again. I wish i could give this zero stars
November 2021 by Ang Sas
Been waiting since 8 30 this morning for a call back 7pm still no response surgery closed shocking
June 2021 by Jacquelyn Haley
I wish I could give this a 0. A nurse at the centre on March 13th injected a family member with AZ Jab. She went on to have what appeared to ve a stroke , was hospitalised for 6 days, although not diagnosed, Morriston have been perplexed by it.
Since she is unable to walk unaided, is collapsing all the time, no one knows what is wrong with her.
This nurse is not aware of what's in the vaccine ans no doubts sleeps well at night. PLEASE check thoroughly on the ingredients in this fullly untrialed vac . Trials do not end until 2023 and that is not confirmed. This vac is unlicensed and not approved by the FDA. Only for emergency uses.
Surgeries get given bonues for these and they have targets to reach. Is £12.50 to £35 all peoples wellbeings are worth to them? The nurse who administered this had no idea of ingredients or side affects. That amounts to complete medical negligence.
For further information I urge you to check the Gov Website Yellow Card Mrna Section. Or visit the many vac damages forum's on line.
It could save your life or someone you love.
March 2021 by mike allthorpe
To start my experience was below my expectations but after speaking to the practice manager Liz I can't speak highly enough. With one 10 min phone call everything was sorted out and normal service was restored.
February 2021 by Gareth Sydenham
Have waited 2 weeks for a promised call back on a driving related issue.
Also wife's medication changed without notice.
No answers to emails sent to Practice Management.
This practice is becoming a joke.
Dr Patel please come out of retirement.
December 2020 by R K (Crestomanic)
Quick to complete a gp request with nothing being done. Rude to speak to, quick to dissmiss someone by saying there is no doctor in the premise whist the pharmacy advise otherwise. Absolute joke
October 2020 by Nigel Hanford
The receptionists at this surgery are a disgrace they have deplorable communication skills and dont show the empathy the patients should get. They are rude and very unhelpful. They should remember without patients there would be no surgery
October 2020 by Angela Rosser
I personally find the receptionists & Nurses very nice /friendly & helpful.. Surgery it self is comfortable and modern. Dr's are very good all you need is their care and advice. That's what they are there for
