September 2025 by John S
GOT SCAMMED BY MARTIN CO
Arranged a viewing with partner. traveled h for this property. . Really liked the property and offered to pay holing deposit. Told we cant pay it to the agent or at the property and we have to wait to see what the landlord says.
Next day got an email that the laNDLORD IS HAPPY WITH EVERYTHING AND WANTS TO GO AHEAD and been sent a bank account to pay deposit. I went to the bank and made the payment. once we paid they gave the flat to someone else and kept my money
September 2025 by Ry T
Waited until I'd paid the holding fee and then gave the apartment to someone else really unprofessional and now they not answering phone to send back the holding fee
Would be wary sending them any deposits or holding fees because your gonna be stuck waiting for it back
September 2025 by Carol Ann
Terrible company , as a landlord I was totally let down by this agent ! Would not recommend at all !!
July 2025 by Carol Ann
Terrible estate agent handling one of my rental properties! Would not recommend at all !
April 2025 by Savi Elias
Abigail was an absolute saint during our application process. She was bubbly, polite and professional during the viewing and took any concerns with care and reinforced a quality standard required for a property to be let by this estate agent. The property we viewed was partially finished at the time and she assured me that she made sure we would have everything done by the time we moved in should be be successful - And we did!
Abi was as excited as we were to get the property and was so lovely in answering any and all questions we had surrounding the contract and what terminology meant. Despite my questions being basic, I never felt a hint of annoyance and every answer was prompt (even outside of normal hours!). Abi even rearranged the start date of our contract when we had mixed up the dates of a family members surgery.
I can say with certainty that this experience would not have been the same without her guiding us and overseeing the process. I heavily recommend working with her to find your next home, she will go above and beyond for you!
July 2024 by Sara gore
Martins were fantastic on negotiating price , supporting and guiding us through the sale process to even helping arrange work to be done ready for sale . Our house was in Newport / Cwmbran area and the marketing / drone video was superb at no extra cost
Henry Mitchell from Martins was very proactive always emailing or calling back .
Chasing information and keeping us posted with all the latest information
Thanks Henry you made it a painless process. I would give 6 stars if I could !
Appreciate all your help !
June 2024 by Festus Ijalana
Lauren was amazing in helping my wife and I rent our apartment. She was there every step of the way, always quick to respond, and made the process completely stress-free. Her dedication and accountability are impressive. Highly recommend her!
June 2024 by Christopher Went
Lauren James has been fantastic. Kept me in the loop with everything at all stages of my move. Even answered calls and messages on her holiday. Fantastic representation of Martin and Co. Professional and reliable. Thank you Lauren!
June 2024 by craig gwillym
Since the take over of the lettings dept by the new mangament the service and overall management carried out on my property dropped dramatically.
There have been a significant number of failures over the past 12 months from failing to inform my tenant of changes / stating they had - then not being able to provide proof through to failing to inspect the property .
Their mistakes have resulted in me having to intervene with my tennant ans take matters into my own hands ? further to this their ability to communicate and speak to me as a customer is questionable at the least . After being charged for reports I had not requested and their inability to resolve matters I cancelled my contract which again was incredibly problematic.
I would think carefully on allowing the Newport office to manage a property and have concerns over their compliance and ability to not only resolve matters that arise but also their inability should things require legal assistance etc .
April 2024 by Emma Short
Lauren James and martic & Co have been nothing but brilliant in the whole process leading up to today. I can't thank them enough for everything they've done, been so helpful and worked around my every need! Looking forward to collecting my keys later.
April 2024 by alexandra briant
Can?t thank Lauren James at Martin&co enough she has been brilliant from start to finish!
Amazing customer service and couldn?t do enough to help.
She answered any questions or concerns I had and kept me up to date with everything !
Can?t fault Lauren or Martin&co Thank You !
April 2024 by Ciara Butler
Completely uncontactable for 3 weeks, no one ever responds to emails and the office is apparently empty at all times. If you need to move quickly avoid this agent
March 2024 by olabode williams (Willy)
Your Service is excellent.Keep the good job up
March 2024 by Ellie Ball
Lauren needs a pay rise!!We were unfortunately made homeless so we?re in such a rush to house myself, partner and our 2 year old son. Lauren couldn?t help us enough she was absolutely outstanding we can not fault her at all. Thank you so so much Lauren!!
March 2024 by Just meg
Fantastic service! Lauren has been especially helpful when it came to our new rental. She?s gone above and beyond to help us, as has Chloe. Definitely reccomend! Can?t wait to pick the keys up :)
