Lazy staff, couldn’t be bothered. So I’ve now closed my account and moved to a different bank.
August 2025
Phoned a customer adviser, enquiring if we needed an appointment to open a new account and what ID is required. The adviser informed us to just call into the branch with the ID we already had. We travelled in, just to open the account. No other reason to go into town. Once there, no other customers present, we were told... read full comment
March 2025
I went in Halifax for a specific reason. The member of staff, Shirley, was extremely polite and helpful. In fact I’m really pleased to have changed my account to higher interest. Thank you Shirley.
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