August 2023 by Steff Rhys
I know it?s more than likely policy, but it?s a little disappointing as a customer of the bank that you are made to feel as a nuisance when visiting the branch. With this branch now being my local branch which is 16 miles away while I visited to bank I asked for an appointment regarding opening an ISA which must now be done on the app, however I wanted advice something which I should be entitled to as a customer. I did have help following a discussion from s lady called Danielle. I must say that she was very helpful. However there?s not much privacy whilst discussing with only a board between you and other customers.
February 2023 by Peter West
Amazing customer service today (23/2/23)Fair play the staff at this branch are brilliant, especially a lady by the the name of Amanda Fox who processed are ISA applications, a massive credit to the organisation
February 2022 by tina winstone
What bank doesn't allow you to approach a desk after queuing for a while to pay money in to pay off a credit card!!! A card that I don't know the details for! Absolutely ridiculous and I'm glad my main bank is Halifax! As a much better customer service!!! Absolutely ridiculous that everything has to be self service!!!
December 2021 by D D
Full automated, no human contact needed, perfect banking.
December 2021 by Denzil George
Helpful staff polite and friendly
July 2021 by Marcin Paszek
Closed on Tuesdays, ridiculous
June 2021 by Robert Sims
All automated services. Only machines to do your banking and mostly out of order.
May 2021 by martin martin
Closed on Tuesdays, ridiculous
March 2021 by John handfasting
I needed some documents for work to prove who I am. Me and online do not get on. I went to the branch this morning a young lady called Ellea I believe her name was and most helpful. Translating my old git format to a online version.
November 2020 by ???
Useless
October 2020 by Andrea Jones
Easy to pay in a cheque via the machine. No where to park close by and no personal service
May 2020 by LynneF-13
I bank with Lloyd?s and Barclay bank. I have never seen such bad customer service from Barclays. Lloyd?s are dealing with about 6 customers at any time but Barclay bank the queues are impossible as a business trying to deposit monies and do my banking. The queues are out of control and this has been like this for a few months. So you would think that they would have noticed the problem and realised that whatever the procedures they have put in place is not working. So I just hope that everyone thinks like me and when we are back to normal, that they move their bank accounts to a bank that appreciates their customers.
March 2018 by Jen Jones
Didnt like the fact that a young lady teller spent the whole time chewing gum. Most unprofessional and off putting.
April 2016 by darren thefish
Very helpful
