Brilliant customer service. Placed an order to be delivered to this store but it was mistakenly sent to Scotland ?Store rang the Scotland store and asked them return it and to action a refund. This did not happen. Just been in to local store today and they have sorted it all for me quickly and easily. Thanks to the great... read full comment
March 2025
Worst River Island about, the store manager is an embarrassment to deal with, hasn’t got a clue in management or customer service. Must’ve been the only applicant for the role
March 2025
Shocking customer service as usual from the River Island Merthyr store, purchased jeans 3 months ago and already they have holes in several places and tears around the pocket areas. Spoke with customer services via live chat and sent photos who then advised us to return them in store as they would accept returns within... read full comment
