February 2024 by Ryan Smith
TIME-WASTERS - AVOID IF YOU CAN!!They couldn?t even screw in a light bulb amongst themselves, that?s how incompetent they all are. One minute it?s a fault then it?s speculating then it?s a fault then it?s speculation, make up your minds. All they do is trial and error with guessing what parts need replaced. Take ages with repairs. I had 4 visits for my Samsung eco bubble (DONT EVER BUY ONE) Same thing which has been happening for my 50? 4K TV which has so far has had 6 appointments I wouldn?t trust a Samsung product as long as I live now. The repairs are unreliable and breaks again moments after they leave. They refuse to admit to anything being a fault - ?It?s just a Spec? they love to say about anything. Typical corrupt company that seems to love milking Samsung for these ENDLESS repair jobs. AVOID SAMSUNG AND AVOID THIS REPAIR COMPANY!!!
October 2023 by gary mills
Very good
September 2023 by Gareth David
These are the worst repair people I?ve ever come across. Samsung like to call them engineers but they are far from that at best. All the gear but no idea. I had three separate call outs with three different incompetent repairers, all three failed to find and fix the same problem.They wouldn?t give Samsung a BER letter for my appliance as Samsung were happy to keep paying this totally incompetent company. To be honest, I don?t blame them as Samsung weren?t bothered about paying so it?s easy money for them. Don?t care about the problem or customer, just milk the cash cow!!Just stay away from Samsung appliances and especially the so called engineers ?
August 2023 by Wholesale Piracy
Requested a quote for a known problem, was told they knew better and what the problem was without seeing TV. Communication felt rude and abrupt. Lost themselves a customer
April 2023 by Peter Stewart
Left my tv for repair ready one week later but had it back no power cable thay said it was not on tv when I left it now I got to buy new lead noot good
April 2023 by Lynne Jones
Repair to Samsung washing machine which was under warranty. I was contacted by the company, the part was ordered and an appointment scheduled for the following week. I received a text on the morning of the appointment to advise time frame. Then received a phone call when they were 30 minutes away. Machine was fixed and the engineer was very professional and courteous. Very happy with this companyService: Washing machine repair
April 2023 by Kevin Richmond
Below average service at the moment, I booked a washing machine repair online and had no response. After 3 days I called them once a day to see when an engineer can call out but, they had issues with their finance team, so after my initial online booking it will be 10 days later when (if) someone will call out.
February 2023 by Peter Good
After the first repair they broke the tv even more. The second time round they were defeated by a screw and its taking them three weeks to fix it- a screw they broke. Not outstanding.Service: TV repair
January 2023 by Jeff Evans
Great day day out fantastic food and serviceRecommend
December 2022 by Siddharth Manikonda
Amazing job and service fixing my 65 inch OLED tv by Shakir and Alex, thank you!
January 2022 by Ian McDonald
The team at Electronic Services Swansea were contacted to replace a Samsung TV screen under warranty.The two service engineers were professional, efficient and friendly. They called ahead to confirm their arrival time. Very impressed with their professionalism and how carried out the repair. The service from start to finish was first class.Highly recommended.
January 2022 by Gwyn Owen
Excellent service, and nice bunch of people.
December 2021 by Josh N
Had a fault with my Samsung 75 inch TV and Samsung sent this company out to replace the screen, two men turned up and took my TV off the wall and within 30 minutes replaced the screen in my front living room, they then placed it back on the wall for me. What more of a service can you ask for?Thanks for the great service.
November 2021 by Olga Washington
I was unfortunate to deal with this awful company. It's taken them 4 visits to "fix" our dryer. 1st visit the so called engineer didn't know what was wrong. 2nd visit they worked out what it was. 3rd visit the part was faulty (why it wasn't checked before the visit?). 4th visit, part changed but the dryer started to make noise. Reported to Samsung, the same company came out for inspection to then say the bracket around the part they replaced broke apparently due to age! The engineer himself said that noise was coming from a fan because the dryer wasn't put back together correctly and then lied on his report! Have no idea how this people qualified as engineers, yet alone trading. Awful.Service: Dryer repair
November 2021 by OlgaW-11
Avoid at all costs! The so called engineers broke our dyer after 4th attempt to fix the part and then lied on report to Samsung saying that the bracket around the part was faulty due to age. Whilst during the inspection visit "engineer" said that machine wasn't put back correctly hence the issue, but completely forgot to mention this on his "report".I would be embarrassed to call myself an engineer if this is the standard
