October 2023 by Manchester Guy
The receptionists at llanberis surgery must absolutely hate people who need medical help, they never answer the phone, when they do they're very rude, and always go out of their way to make sure you cant get an appointment!
October 2023 by Cloud4mations music
Absolute dire of a place. Never can get through, on hold for ages, then puts phone down. 0 stars!! I'm going to put in a complaint. They need sacking!!
June 2023 by Alfie Thompson
Really friendly staff and they will always help if they can plus since the new phone system has been put in its so much easier to get a doctors appointment I think this is the best surgery in the Caernarfon area
January 2023 by Nahid Nasibi
No one answers the phone. Have been calling for a good week and still couldn't get an appointment
January 2023 by Alfie Thompson (Tight shorts man)
Everything is back to normal you can see a doctor face to face and see a nurse great Surgery again
January 2023 by Niamh Jones
Never a answer
November 2022 by Itz L I L Y
Having had severe mental health issues, I have found Dr. Tomos to be extremely good with my issues. I rang asking for an appointment, which I knew was going to be like asking for a winning lottery ticket. I expected a no but the receptionist literally said ?No, he?s on holiday. Bye? phone down. Thanks receptionist. Have a lovely day.
November 2022 by Katie Jones
I really wish I could give 0 starts with the experience I?ve had with the receptionist at Llanberis surgery. I called, after trying to get through for an hour and a half, and over 50 attempted calls they finally answered and instantly said they have no more appointments available for the day. I explained my situation and how concerned I was for my health, and explained how I?d already been to A&E this week too. The way the receptionist was speaking to me was absolutely horrible, I completely broke down on the phone and she had no sympathy whatsoever. I finally managed to get an appointment for today, but I will be putting in a formal complaint for the way I was spoken to. Absolutely disgusting behaviour from a professional.
November 2022 by S C
They have missed three consecutive prescriptions for a life saving medication that I have been without for 3 months. For other prescriptions from specialist clinics, they have completely ignored and never provided. They ignore me when I call to complain. Most of the time they do not even answer the phone. People that know me are speechless. If you can, order what you need online and ignore this bunch.
