September 2023 by gracey a
Substandard service. The ladies were just chatting away and didn't even care if there is a customer that just walked in. Didn't even turn their heads to ask if i need help with anything. So I went to the Reiss at Fenwick instead and the lady there was kind and helpful. Don't bother shopping in that Reiss branch in newcastle! Go to Fenwick instead!
March 2023 by Kaci Fleming
Shocking service? if you can even call it that! Weren?t acknowledged at all whilst we were in store (particularly looking for certain items - to which they lost the sale). Staff were ridiculously up their own backsides! Definitely need a lesson or two in customer service!
February 2023 by Aiden Lee
We couldn?t have asked more from the team in Reiss, it was a lovely store and a great shopping experience - thank you!
December 2022 by Kerry Hagan
I absolutely love Reiss clothing but hate going into the store. Today I went in with my husband as I wanted to try some things on. I've been to this store before where I've had a bad experience with one of the staff and she was there again. When my husband asked her a few questions about an item, this staff wasn't very friendly. A service with a smile goes a long way especially at this time of year.
August 2022 by Harry Payne
Came into store today for a browse, was greeted by some lovely members of staff and a great selection of clothing. The staff members was especially attentive and knowledgeable of the store! Would definitely return.
June 2022 by Jesra Hornby
I went in to store yesterday , I came across with 2 staff and non of them acknowledged me to say even hi... What happened to greeting customers? I think specifically one of them was very on to checking herself in the mirror and playing her long hair, more than helping. Thankfully there is a Reiss store in Fenwick! If you need to shop from Reiss simply go to Fenwick , as staff there always amazing, so helpful and go beyond to meet your requirements. I love this brand and I am so saddened to see how one store can ruin my shopping experience with my favourite brand .It has been so long that I have not write a review about a place but had to about this terrible experience.
August 2020 by Laser Stoat
Pretty helpful staff, good selection of quality menswear.
October 2019 by Jess Bird
Awful service today!
October 2018 by Elaine McLean
What can i say??? My favourite ckothes store!!! Staff akways polite and helpfulf
February 2018 by Isabelle Cain
Customer service was excellent with a good range of options. The shop associate Dom was very helpful and did a great job of pinning my trousers for me.
December 2017 by Tony the Fridge
I visited this store whilst christmas shopping with my wife, the shop assistants could not be more helpful, and as they did not have her size in stock I purchased the garments she wanted online to be delivered to the store 2 days later. When I returned to the store to collect my wife's order. I was treated like something that had been trod into the store. I can only imagine their snooty manner was due to the fact I was dressed in trainers and a hoody as I had ran the 6 miles to the store. The snooty assistant insisted I should be in the mens department even though we had purchased ladies clothes with her colleague who was present!! Ill mannered unprofessional rude and to top it all the garment was faulted!!!!! Over priced clothes with shop assistants that would be best working as traffic wardens! Never again.
