November 2023 by Opeyemi Oyatorisa
Very terrible telephone banking service, kept tossing me here and there without any valuable help. I can?t believe I wasted more than an hour of my precious time with no result. I am more than dissatisfied??. If I can give zero star, I wouldn?t hesitate.
October 2023 by Ng Yue Qyng
Terrible Customer Service, visited the branch for 6 times to get my student card sorted when it should be as easy as an online application in other bank. Staff ask you to revisit everyday with terrible attitude. And now, I still get to receive my card after 3 weeks of my registration! Not sure why but going through sooo much trouble with this branch for the simplest thing !!! ??????
October 2023 by Chista Zarei
Biased behavior and attitude; that?s what you clearly feel when you?re there. Not all customers are treated equally. Based on the nationality and clearly passport they decide what to do. make u feel horrible and traumatize you or welcome you warmly instead. All depends on where are you from. Waiting hours, several in person and phone-call interviews to investigate where the money comes from, how you made it, what r u going to do with that. Traumatizing and systematically discriminative. If you?re are behaved like this don?t convince yourself by saying ?it is a part of process?.
October 2023 by jk kk
Went into the branch for help as myself and my wife are both computer illiterate, approached by a young Asian assistant who was very abrupt when we asked her about how we could see our bank statements on the phone, she kept saying I don?t know how your phone works.Does hsbc not realise that some of their customers have been with them for decades and need help?We will now be moving our assets to a different place.
September 2023 by Sandhya Prem
Attended for a simple pick up of documents and was blown off by the front of house receptionist, terrible customer service for an international bank which I have been to multiple branches to. I cannot imagine having to actually arrange a meeting for a banking service.
July 2023 by Lot roh
Terrible customer service. Bloke front of house is confrontative. Wait times an hour to just get seen for simple things. Otherwise have to wait months. If you dont need to see a person banks can be good the minute you do though your stuffed. They rob your time and then make you feel like a criminalnrather than a customer. Poor atmostphere here.Imagine having to travel to a city centre to then be told to wait an hoir to be seen then another hour for the process. Because the staff are unmanaged they sit and potter and drag out the time with each suspect they interview in hopes the other criminals leave.
June 2023 by man ho or
Fatima Begum in HSBC Newcastle is the best bank employee I have ever seen in my life, she has lots of patients and knowledge. Thanks for her help!
June 2023 by BROON BREED
Compared to Barclays on nearby Northumberland St. much calmer and open spaced. Staff polite and helpful. Able to open a new current account with an hour or two (compared to Barclays er...6 WEEKS!). Only issue and this applies to all banks is how you cannot contact the actual branch, all numbers are just for generic telephone banking based in India. All banks just seem to treat their customers terribly in this regard.
June 2023 by Jordan Stephenson
Service takes forever, but it?s the only option as ringing up is a world of pain itself
April 2023 by David McHugh
Excellent customer service. I travelled to this branch as my local one had closed. After doing what I needed to with the help of a female member of staff she then showed me features of the mobile app which I wasn't aware of to save me time and travel in future. This was the morning of Saturday 15th April. Well done and thank you
February 2023 by Krishn Vamshi
They were rude, hesitant and was putting a lot of investigative questions just for a simple balance confirmation letter as part of my visa process. The women in the counter says she is not a fan of doing this letters ( in a rude way). I am average Indian by the way. Maybe it makes sense now.
February 2023 by Toon Traveller
Tried to pay in a cheque which was made out in my maiden name (recently married & had already changed my surname to married one before cheque arrived).Instantly got told ?sorry, can?t help you. There?s nothing we can do. You?ll have to ask the issuer to re do the cheque in your new name.?That soon changed when I made the agent aware that Live Chat advised that actually, all I had to do was visit my local branch & that it wouldn?t be a problem (they have a copy of my marriage certificate on file which shows my maiden name).Suddenly, I got told ?oh live chat said that? I?ve never done that before so I?ll have to get help to do it.?So? if you?ve never done it before - why automatically try and send customers away without even attempting to help? Stating it can?t be done when the fact is, you didn?t know and couldn?t be bothered to ask.Total epitome of laziness in my opinion.
February 2023 by Pamela Coates
Fay was a great help to me. I'm hard of hearing and can't speak, she had the patience of a saint can't thank her enough
January 2023 by vinu palispaul
Aweful service , lost my bank card didnt even have a facility to use QR CODE to withdraw money from ATM Machines .The advisor told to google for the near branch myself when i asked for the near by branch.Very unhelpful service. Definitely will be stopping my 20 year banking service and take it to Barclays.
December 2022 by ruby furman
Hi I'm Ruby Furman and I'm Holly Gale. Today we visited this store and we were delighted. We were greeted by a bald man whose name escapes me. He was so helpful, what a stunner. But the star of the show was Natalie. She was just fantastic. She helped us in our hour of need and she looked stunning doing it. Give this woman a raise, make her the manager! Anyways guys I've got to go but give this woman all of your money she's such a girl boss. Slay! Love ya.
