January 2024 by s Voyager
The staff is lovely and helpful I always buy flooring from them for my house and also for my studio and I only coming to this store because everyone is so lovely compare to other carpet shops?
November 2023 by paul harrington
Great staff and prices. Nice family run franchise store.
October 2023 by David M
Staff very helpful if you interact with them, which i prefer rather than being followed around asking if you need assistance. If you need assistance just ask. They were happy to cut carpet and vinyl pieces to approximate size, and free delivery all good
September 2023 by Julie Doyle
I have used Franks several times and have never been disappointed with them. They arranged delivery, uplift and fitting of carpets for me and left no mess their prices were reasonable and they were very helpful and courteous throughout
September 2023 by Andrew Wright
Struggled to get the wheelchair though the doors while the lad barely glanced up from his phone. He didn't acknowledge us, ask if he could help with anything. We had a quick look round, left and went elsewhere.
July 2023 by Ryan Ford
Excellent service.Purchased a Wilton carpet and I received excellent customer service and excellent carpet fitting.Would recommend
June 2023 by Isabell Howe
Excellent
May 2023 by Nick Rees
Complete waste of my time! Utterly useless!
May 2023 by D
Staff very helpful if you interact with them, which i prefer rather than being followed around asking if you need assistance. If you need assistance just ask. They were happy to cut carpet and vinyl pieces to approximate size, and free delivery all good
February 2023 by Emma
Ignored by two male staff members upon entering. They were just looking miserable on their phones.
October 2022 by Bahlius
Great carpet, great fitting and great price.
October 2022 by D H (Debs)
Felt like I was being stalked in here.. Much prefer the Jarrow shop,We did buy our carpet from the Jarrow branch, no doubt we'll be back there for our next one too.
October 2022 by over there
Friendly staff who dont jump on you as you enter the shop, allow you to look around and approach them if you need advice.
October 2022 by Peter
Excellent service from the staff. A good selection of carpets.
October 2022 by Geoff Watson
Spent 10 mins waiting to be helped as I need 2 new carpets and a wood flooring laid, but left after being ignored by 2 members of staff. Awful service.
