Eyewear & Opticians in Guildford, Surrey

“Went to the Guildford Branch to get an assessment to see if I could get the corrective surgery, I was a little apprehensive, but the friendly staff put me at ease. Very professional and knowledgeable.”

“Not many times do I think appropriate to leave a review, but James and his team have bent over backwards for me and it would be rude not too.After being messed around - very much so by a large end opticians, James helped me out to no end. I had to wait nearly 2 weeks for a prescription, so during this time went and chose some glasses from these guys. They popped them aside for me and told me to contact them whenever I had prescription.Low and behold, Saturday at 1130 I text James and told him my prescription had come in - and I had my glasses in my hands by 5pm! On his day off he had arranged this! If this isn’t exceptional customer service I don’t know what is. I know these guys will become the new regular for me and any time I need any glasses / optical help, this will be my go too.Thank you all!”

“Not really sure on the negative reviews, first time visiting on Friday 23rd Feb and nothing but pure professionalism from Lucy, Jo and Kinga and the other lady but forgot your name (sorry) during my eye test. Due to getting headaches from prolonged computer usage, they gave a thorough eye test along with additional testing to be sure that my eyes were working as they should.Needed to some glasses with blue tint which I thought I would need, not expensive at all for the eye test and glasses plus boots points on top. Far better experience at Boots than Specsavers for example. All members of staff were polite throughout”

“This specific Vision Express branch has been very helpful since the start I’ve transferred from Woking. Special mention to Marga who assisted me wonderfully today! 10 across the board!”

“Recently moved to the area and went into Nicklins today for the first time. I asked whether they could fix my Rayban sunglasses and a gentleman there took a look. After about 25 minutes he came back, explained my sunglasses had clearly been sat on but he had done his best. He presented me my glasses back as good as new.I asked him how much and he said no charge. I couldn’t believe it! Such a kind act and so refreshing.Needless to say, I’ll be going back whenever I need an optician x”

“I have always been very satisfied with the specs purchased from Bayfields, which definitely has not been the case from every other optician in Guildford. It’s certainly not cheap but it adds significant value to my life as I have always had poor eyesight.”

“Our family optician Sam always exceeds our expectations. Her high professionalism and knowledge is above any praise. The day we visit her we treat as a family event knowing that we are in good hands and Sam takes care of our eye health.Also I would love to say a special thank you to Anna as she truly went extra mile to make sure that my new glasses are the most comfortable and beautiful at the same time. Anna has a great expertise in this field and it shows. You can totally rely on her advice. So from the beginning to the end of your customer journey is going to be amazing. I highly recommend this place to anyone. They are simply the best.”

“Everything went very smoothly, and the staff were all very friendly and helpful. I was interested in trying contact lenses for the first time, and they offered me five pairs of daily lenses for free so I could try them out before deciding whether to switch from glasses. It was super helpful, and of course, it saved me quite a bit of money!”