October 2023 by Grace K
Eh don't lie on your information page. I went to costcutter at 9.30pm on a sibei cold night to buy tampons and what do I see when I turn the corner? you're not open! then don't say that you are going to be open if you want to just close shop early ok. My friend said god said that if you lie you will lose your tongue. you are going to lose your tongue!! then you will know.otherwise service not bad. cashiers quite friendly. price bit expensive only but inflation mah. bobian. cannot help it. i understand.
September 2023 by Dave Williams
I've critisised them in the past having grown up close by but they've improved a lot in recent years and are much better set up as a local store for students. They're cheaper than the similar convienience stores on worplesdon road and have a wide range of basics
November 2022 by Karen Love
Agree with others?..rude, aggressive and physically assaulted me when I tried to take photos of my parcel as he wouldn?t give me a proof of postage receipt and I wanted my own proof where I had left it. Reported to police, please avoid this store!
October 2022 by Rob Pocock
They are certainly a convenient store for me. Often used them for parcel dropoff and never had an issue with that. Occasionally buy milk or other food item without issue and no complaints from me. Friendly enough staff also I would say.
September 2022 by Fiona
Took a parcel to be delivered today and was served by a very nice efficient lady. I will go again.
July 2022 by João Pedro Carreira Monteiro
Customer service is appalling. Barely a word spoken to the customers and always on their phones. Not a good place for a quick shop nor for dropping off packages.
July 2022 by Raquel Verdingovas
Appalling customer service and have refused to take our parcels.
July 2022 by William
Convenient local store well known for ripping off customers. It is stocked with overpriced produce. Definitely one to avoid if you can. It relies entirely on convenience from locals and uni students and knows they'll always be there so doesn't even try to improve. Poor store in general
February 2022 by João Pedro Monteiro
Customer service is appalling. Barely a word spoken to the customers and always on their phones. Not a good place for a quick shop nor for dropping off packages.
December 2021 by s
Rude C#*ts in this shop, talk to customers absolutely disgracefully. I will be following up with Hermes as they refused to take my parcel. Video footage will be included. Avoid at all costs unless you don?t mind rude staff that shout unnecessarily. Would leave -* if possible. And to the matey that spoke to me today look forward to seeing you around my friend.
December 2021 by Gamer Juice
I don't need to explain myself.
November 2021 by darren ingall
Friendly efficient
November 2021 by Daniel Bryant
I've visited here a number of times recently and without fail the customer service is poor (and staff attitudes range from terrible to just ignorant). I recently tried to return an Amazon item via Hermes, but the in-store scanner/printer didn't work, and no help was offered. The previous time I returned something I had luckily printed the label at home, but even then the person behind the counter made it seem like I was inconveniencing him by returning the item. I would avoid this place and visit the shops on Worplesdon Road
November 2021 by GP Classic Auto
Never again..Will go elsewhere as staff are rude and unprofessional
October 2021 by Dave Mair
I?ve tried this shop a few times, never again. Ignorant and rude, good morning, no reply, thank you, no reply, talks on phone whilst serving.Won?t use again.If you need to use Hermes,Go to Fairlands Estate.I have only given one star because it wouldn?t let me put zero!
