February 2024 by angie glover
It does not give me an option to give a less than one star which I certainly would do. After 20+ years as a vision express customer my recent experience has meant I have severed all ties with vision express and asked them to remove my details from their database and confirm which they have not done yet. I went in for a booked emergency appointment and when sitting there they said their equipment was broken and had to be rebooked (no phone call to pre warn!!) When I said why I was worried they scared me by saying it could be a detached retina and then proceeded to be rude and degrading to me when I was trying to see what my options were, they didn?t try another store for me to travel to and left me distraught. I did get seen by Boots opticians just a few doors down from them where the service was outstanding and despite never being a customer of theirs they fitted me in as I was distraught. Shame on you vision express you have lost a loyal customer I will be recommending everyone I know to go to boots, if that is while you handle loyal customers who are distressed you don?t deserve peoples custom
October 2023 by Steven Emerson
Fobbed off and quickly ushered to pay for my eye test after informing them I wasn?t buying that day. Only to be charged £35 for my eye test, despite website stating £25. They didn?t show interest in helping to look for specific frames I was looking to purchase in a few weeks time. Just after the quick and costly sale. Won?t be returning.
July 2023 by Stacy Hyde
So friendly and professional,always very helpful,would not want to go anywhere else.Thank you all,such an amazing team.x
February 2023 by Amber V
Had 3 appointments cancelled in a row. One because of a software fault of their it system, and twice because they didn?t have the staff available. Been waiting for months now. Recommend trying the Guildford ranch instead.
February 2023 by Irina-Roxana Balan
Everyone was amazing. Thank you for everything. ?
December 2022 by Neil Macara
Very professional service by the team, appointment reminder and on time with the examination, will be back!
August 2022 by Shereen Qadri
Great team- helpful and lovely.Thank you!
August 2022 by Annie Newstead
Excellent service throughout. Very thorough eye examination with the latest equipment. Very friendly staff.
July 2022 by Elle Spinks
Brilliant service today particularly for my 6 year old's first eye test. Staff were so welcoming and put him at ease with tests that were well targeted for him. Would definitely recommend to other parents.
June 2022 by Paul Clifton
Very friendly and helpful staff. Standard selection of frames. Only 3 stars for the shock of the extra £70 on top of the cost of the lens to put new lens into my existing frames. Seems a tad cheeky.
February 2022 by Barry Dawkins
Staff were lovely but had to wait for my appt and varifocals were pricey
February 2022 by Claire Beswetherick
Vision express listened to my worries and we?re really polite and patient with me . Much appreciated and highly recommend .
November 2021 by Erick Hayden
They have been great with me so far. I got some reading glasses from them and wasn't sure if they would work for what I needed them for. They gave me a chance to try them out and then return them for a different pair. Very friendly and quality service.
November 2021 by Brian Ptak
I?m so impressed by the customer service! The staff is absolutely amazing, loving and caring. Always there to help, they won?t let you go home without a smile on your face! Thank you for making it so simple and special!
November 2021 by Jane Gribble
Lovely efficient , friendly staff and couldn't have been more helpful when it came to me choosing new frames. Always good service at Godalming Vision Express.
