October 2023 by Kay Britton
I have been trying to call the pharmacy for over a week to cancel a flu jab appointment but it seems to be constantly engaged. I see from recent reviews the ownership has changed and therefore possibly the phone number. I get repeat prescriptions dispensed at Ricky?s and it?s not a good start that I haven?t been notified of any changes. Hopefully someone is monitoring these reviews and will pick up the fact I can?t make my appointment - unfortunately I am unable to get into the village this week and can?t find any other way to make contact
September 2023 by Andrea Snowden
I am becoming very disillusioned with the new ownership and subsequent new procedures and systems introduced at the pharmacy, I assume to improve efficiency? Well I don?t think it is working. Plenty of staff rushing around but every time I attend to collect medication it is never just straightforward - staff customer service is often surly and abrupt - particularly in their questioning of you about when drugs were ordered etc. Phone line also always engaged and when answered you are invariably put you hold?.until it is remembered you are still there! The new owners should always be cognisance of the fact they are providing a community service to many unwell people - and getting very well paid by the NHS (tax payer) for doing it. So there needs to be improvements in your service and very quickly. I hope you take this feed-back in the good spirit in which it is given.
July 2023 by sandip doshi
Very poor service, telephones never answered. Phone rings off the hook. Have been owed 24 tablets for over a month and each time I try to phone the call never gets answered. I have paid for the medications in full but as I have transferred my prescriptions elsewhere, due to the poor service here, they claim they do not owe me the medications (which they have been paid for). Terribly run business. Such a shame as I am keen to support local, independent businesses.
May 2023 by Steve D
Excellent local pharmacy. Under new management now, but keeping to the same high standards.
April 2023 by Colin Friston
Always superb service, they send a text when presciptions are ready to collect.
November 2022 by Justyna Sadlak
Polite, helpful staff and fast service. Thank you.
November 2022 by Joanna Stuart
Always lovely staff and very helpful
August 2022 by Spencer Decker
Ricky's Chemist is extremely good indeed.They offer a level of service, great communication and advice in an efficient and friendly manner that I thought we'd seen the last of these days.They prepare prescriptions without delay and text me when they are ready and keep me updated of other services available in the same way.Extremely polite and always have plenty of staff to assist, even when busy.Cannot find better!Thank you Rickys.
May 2022 by Neil Horner
Great!
January 2022 by Davina Fernyhough
Perfect service at all times.
October 2021 by Richard Grinhaff
First class, great staff and do anything to help if they can.
September 2021 by Andrew Nelson
Ricky's Ewell helpful Caring Professional service 0ver thirty years service to village10/10 ? we could not be without. Thank You
July 2021 by David
Friendly efficient pharmacy, reminds you that your prescription is ready by SMS.
May 2021 by EdwardH-195
Excellent service very knowledgable always willing to help
March 2021 by Majlinda Male
I have had my services transferred from a local pharmacy to Ricky about three years ago and I haven't looked back ever since.Ricky and his team are some of the friendliest people I have had the pleasure to interact with by using their services.About two years ago I went through a difficult patch healthwise and I couldn't even get out of my home.Ricky and his team would bring the medication to my place with no extra payment, sometimes as a matter of urgency.You ask them anything and they will do any thing to help you.Thanks a lotMrs M Mortimer
