August 2023 by Natasha Dufton
Do not even bother with them, dodgy man dodgy mot?s selling cars which have problems and hoping to get away with it!!
April 2023 by Dayna Green
When purchasing my new car I part exchanged my fiesta and the dealership said don't worry we will sort the tax out. They didn't and I have now paid 3 months for tax on a car I do not own. I was told the car had been fully serviced which was a lie as the engine light is on and needs servicing. Tried to get hold of the company and no one would answer. I was then told he is away and someone would contact me to get it sorted and no one did. This went on for about 3 weeks for him to then tell me I need to contact the warranty provider. Which I wouldnt have to be doing if the car was actually serviced. Not impressed at all if rather have my fiesta back. So if you want a car that causes issue after issue then by all means go to this place.
January 2023 by Ash Manning
UPDATE!!!!car all returned as dealer was not willing to pay for repairs, fiance company told us dealer claimed mileage allowance so we lost 5 months of installments due to the dealer claiming for mileage even though it was the dealer who wanted the car back and not us! Be very careful with this dealershipBought a vehicle from luxe cars back in August and was given 6 months warranty which was great, good customer service to begin with, the next day we had a light come on the dash to which luxe cars said they'll get sorted unfortunately after around another 6 times of the same issue happening and back and forth with the vehicle and knowing there was a error with gearbox luxe cars wouldn't believe me and was adamant there was nothing wrong with the gearbox. the engine management light came on I got diagnostic done at my local garage which showed two faults with the gearbox these were sent to the dealer and the dealer said give car back and will refund you. We didn't want to return the vehicle as it was perfect size for us but the problem was warranty couldn't cover this as it was the same issue we had from the second day of having the vehicle and it was up to luxe cars to sort within the first 30 days but unfortunately they would rather pay the finance off then repair the vehicle, horrible experience and appalling customer service do not buy from this garage.
December 2022 by Vean Jamal
it's very good service and it's helpful
December 2022 by N4 Ninjy
Purchased a vehicle from the Luxe cars ipswich ltd and couldn't be happier. Very welcoming salesman and a pleasure to deal with. Very easy and coordinated transaction, not a single bad thing to say. I would definitely recommend, lovely motors at reasonable prices. Pleasurable experience, 5 star!Thank you!
December 2022 by JEFFREY YUNG
Bought a vehicle with them recently. He agreed to open on a sunday which was kind of him, but on the day claimed he forgot about it and only agreed to meet us because we told him we drove 4hrs to see the car.The whole time during the viewing, he was rushing us saying he needed to go. There was a massive cigarette spot on the rear seats, which he claims he didn't notice even though it was glaringly obvious.A week later, I take the car to be inspected and the rear tyres are bulging even though he said the tyres were in good condition (caused a massive vibration on the motorways). The nsf spring was cracked and 2 of the 4 the upper suspension arm bushings were cracked. He was very unhelpful with these issues. Barely, owned the car for 2 weeks and it is already causing headaches.Overall the service was just horrible.
November 2022 by Romi Alexe
Just bought a car from them and I am very satisfied. Very helpful staff.
October 2022 by Nicole Terry
Do not buy from this garage. I bought a car and within a month error lights were coming on the dashboard. Luxe said they fixed the problem but errors came back within a couple of months but they are refusing to do anything. Vehicle is now costing over £2000 to fix.
October 2022 by Kimberley Ruffles
Very helpful and accommodating. Very friendly service. Love the car!Update: had few issues and didn't get alot of help and has costed me fortune to get fixed.
October 2022 by Em
Just bought an Audi A5 from here, brilliant service and lovely people!Would highly recommend.
October 2022 by Dean Taylor
Px my car in for a galaxy, really friendly chaps really went out of their way to make sure I was happy before purchasing.Would definitely buy from them in the future
October 2022 by Danielle Taylor
Great selection of cars and the staff were friendly and very helpful. All round good experience.
October 2022 by Tony Parker
Perfect from start to finish. Very friendly and professional and abided by the covid rules and requirements.
October 2022 by Julia White
I was really worried about buying a new car due to many previous experience?s.I?m extremely happy with the quick responses and information I received from the start.Very friendly and reassuring I drive away a very happy lady and I would most certainly be returning and recommending friends and family. 5 stars from me
October 2022 by Alex Ridley
I've bought two cars from this place and both times there was amazing service, he was really friendly and helpful, giving me advice on which car to get, highly recommend this place. Great selection of well priced cars.
