Hotels in Bury Saint Edmunds, Suffolk

“I've stayed at this hotel on several occasions on work related business as a night worker. On the occasions my workplace has me working out of area in this region I will specifically request this hotel because I know I will get good service here.Without exception the staff are friendly and welcoming, whether that's the reception desk, the bar or restaurant, and this has been the case on each and every stay.The one small gripe I have, and this was the only reason I removed the one star for service, is the lack of a chef during weekends. My understanding is they're looking to change this situation and have full restaurant service throughout the week. Unfortunately I couldn't ascertain if this situation HAS changed as on my most recent stay the restaurant was closed due to some incident out of their control. It would be great if they do have full service all week as the food served up here is pretty decent.I can't fault the breakfast, it's what you would expect with a choice of a traditional fry-up (which is probably grilled actually), or continental style pastry selection.This is going to continue to be my hotel of choice when working out of area in this region, I literally have no reason to change since I'm very happy with the experience I receive here every time I stay.”

“One of the women working there was phenomenal. Very patient and helpful when the GTC wasn't working. Provided good base info and map. Went above and beyond.”