October 2023 by H H
I Went into argos today to exchange my mobile phone that was faulty. I was told because I had opened the box that they wouldn't exchange my PHONE I had a snotty manager go on at me till security came as I wouldn't move this argos is piss poor further more the girl manager is a total prick
October 2023 by Costin Gabriel
Very disappointed with the customer service from this Argos store. I recently bought two nasal aspirators, one manual and one electric, for babies, immediately after the purchase we were advised not to use them. All said and done, today I went to return them, being surprised by the very cold and unprofessional behavior of the employee and manager of this Argos. The manager was very unprofessional and not listening to what I said, arguing that I cannot return the two products as if they were used, and showing that they are brand new, unused, only the box has been opened. So, I was sent home with two new, unused products thanks to a store manager who was tired and hated his job. Shame Argos Newcastle under Lyme
October 2023 by Robert Mason
Do not go argos in Newcastle under Lyme just bn after waiting 20 mins as people pushing in staff ignoring me worst place and customer service iv ever had although I spend over 100 a year I won't be any more I assure u lost my custom.
August 2023 by Pamela Sherratt
Brought singer sewing machine brilliant machine very easy to use and their customer service is excellent
June 2023 by kyle king
Brought a phone which had to have a 10 pound top up. Phone was defected so took it back and was refunded. Code wasnt on recipt for top up the sooo professional dee said i served you so go to customer service i rang them and all they say is you have to sort it out instore. Customer service at its best.
June 2023 by Peter Harris
Ordered a table and chairs payed for said it would come Sunday only to find it was out of stock they told me the order and been cancelled but they've just taken the money out of my account
May 2023 by Leila Khawaja
Came to swap my mum's vacuum which had stopped working, Andy the manager did his due diligence and the staff were very helpful
February 2023 by Stef TT
Be aware if purchasing electrical goods. Even if you are not happy with the product within 30 days they will not refund you if seal is open. I wanted to return a computer which was way too slow and other buyers for this item have left similar reviews in regards to the slowness. I told the staff member this and they turned it on to test it. Obviously their opinion was different to mine which wasn't a surprise as many people have said how difficult Argos make returns. Everyone has different opinions which I respect. Anyway after saying that they thought it was fine I was then told they could not refund anyway because it had been opened. So not sure why the staff member didn't tell me that to start with as they didn't need to test as refund was going to be denied. I understand it if I was reporting a fault. So I will be using Very and Currys from now on. Much easier with these companies.
May 2022 by Mark Hobbs
Very long queing times whilst staff seem to be hiding in the back. Also had to return an item which would not boost my wifi signal as described. They initially refused to take back because it had been opened and plugged in. Was told I had chosen the wrong product and it was my fault for not doing enough background research before purchasing. Eventually they agreed a refund but was very stressful and not the sort of customer service I expect from Argos. Will certainly not be going to this branch again! .
November 2021 by Anna
Nice clean store with helpful staff. Maybe make it less confusing for customers about where to que. While I was shopping there today there were quite a few people waiting but no clear line so people were jumping in front of others which caused a couple of customers to get annoyed.
August 2021 by Alan Ball
Really easy to order.Not totally clear how you get to it from the main Sainsbury's store. But the staff are helpful and professional.
September 2020 by Jo Wright
Beware as the staff are deceitful & have no product knowledge.They basically sold me a phone that was the incorrect one, then 10 minutes later said I needed to buy ANOTHER EE top-up if I wanted a SIM FREE phone.Clue is in the title!! SIM FREE.Now i'm on hold too the complaints department.Why do I need 2 top ups. Yes the first phone stated it needed a top up as its an EE phone. the second phone is sim free. so why do I NEED too buy a top up again!!!!!Basically a store lacking in common sense and customer service skills.The manager on shift tonight, hasn't resolved the situation and left his team in the trenches. No apology either. Avoid incase of their mishaps. as they can't rectify their own mistakes. Muppets!
September 2020 by Teddy bear and Maple
Purchased a Samsung Galaxy Fit E Smart watch, for only £35. The Fit E Smart Watchis basic only 4 Function screens, tells the time, and tells how many steps I have done ,how many calories I have burned up, what the weather, temperature and sunny or cloudy.Just basic stuff.The staff were very good from time of placeing the order to pick up 5 minutes, no waiting about, I placed this order using the computer order system instore very easy to use.The Samsung Galaxy Fit E Smart Watch, is very easy to use, you have to charge Samsung Galaxy E Smart Watch first. The charger is a little USB charging thing, easily fits to the Smart Watch.Ones you put the Smart Watch on its amazinghow many steps you missed, just walking around the house not carrying your smart phone with you.The Samsung Galaxy E Smart Watch up dates with my Samsung Smart phone, ones you have installed Samsung Smart Wear that's installed on your phone, I have the Samsung Galaxy S10 phone. This all helps you to achieve your target if like me, I have installed on my smart phone the Samsung Health app.All together a very good basis smart Watchand a good price.
September 2020 by Michelle Akoba
Argos is a great place to shop has lots of items from toys to household items at reasonable prices, staff are friendly and helpful. Shop floor is clean and tidy
October 2019 by Kenton Schweppes
Excellent Sainsbury. Lovely staff and a fantastic selection of produce and wares. Thanks
