January 2024 by Jennah Crewe
Was told I couldn't have a paper receipt and got pointed to a small sign. I said the sign says I can still have a paper receipt so was then given one but she wasn't happy about it and told next time I come in I won't be given one. She called me 'love' a few times though so thankfully the brilliant customer service was still there despite lack of smile and her annoyed tone.I don't want to be forced into giving my email address out unnecessarily because the shop assistant has told me I have to, despite the sign.I don't know why the shop assistant took it so personally that I wanted my paper receipt, it was as though the cost of the paper came out of her wages?
October 2023 by Sharon
I visited New Look to return some boots. Was told I had to use the QR code. She said it?s easy to do . I said I didn?t want to do it that way I wanted my money put back on my card. But I couldn?t,I had my choice took away. The assistant wasn?t professional at all, she started shaking her head and waving her arms and walked off. She couldn?t continue the matter with me and had to be relieved.I was not rude until she was rude to me. I just wanted a refund the old fashioned way. If staff can?t cope with a customer who isn?t happy then perhaps they shouldn?t be working in a shop. I will not be shopping in New Look again it seems like they are heading towards the digital route without giving the customer an option.
October 2023 by Laura
It's a small high street store, but I always manage to find something I like. They have a small shoe section too. The staff were really helpful when my friend was after some boots and couldn't find her size on display.
July 2023 by Lynsey L
Not the staffs fault but they make it so hard to return things. I was told I?ve got to come back another time to return a dress I had just had delivered to store. That means more petrol more parking in town!!
April 2023 by naomi cheek
Some lovely office wear I?m here. Friendly and cost effective
January 2023 by mandy jane brazier
The staff are all very friendly & willing to help you! I always order online & pick up my parcel from the store, it's very convenient.
September 2022 by mandy brazier
The staff are all very friendly & willing to help you! I always order online & pick up my parcel from the store, it's very convenient.
September 2022 by Jess Pink
Ladies are rude. Not very helpful.
August 2022 by Dr Bob Whorton
I get all my women's clothes from here.
July 2022 by Val Collins
it's a nice shop, staff are nice and friendly.
July 2022 by sarah mcmath
Very clean and well layed out,
July 2022 by Joan Collins
Great prices
July 2022 by erica linskill-wood
Plenty of space though younger age clothes upstairs. Unsure if a lift is available. I think a bit pricey in general for certain items though reasonable for others. Staff generally friendly and helpful. Like the store as plenty of space.
June 2022 by John Michael Kennedy
Visited with my daughter, very clean, friendly staff.
April 2022 by Karen Williams
Two till were off, not repaired for two days, causing a long wait, thus is not very supportive to your staff and frustrating for customers one of whom had walking difficulties.
