Was told I couldn't have a paper receipt and got pointed to a small sign. I said the sign says I can still have a paper receipt so was then given one but she wasn't happy about it and told next time I come in I won't be given one. She called me 'love' a few times though so thankfully the brilliant customer service was still... read full comment
October 2023
I visited New Look to return some boots. Was told I had to use the QR code. She said it’s easy to do . I said I didn’t want to do it that way I wanted my money put back on my card. But I couldn’t,I had my choice took away. The assistant wasn’t professional at all, she started shaking her head and waving her arms... read full comment
October 2023
It's a small high street store, but I always manage to find something I like. They have a small shoe section too. The staff were really helpful when my friend was after some boots and couldn't find her size on display.
