October 2024 by Bev McNabola
Full of overly expensive stuff. Bit snobby. Even the Costa inside was full of over coiffured and manicured elderly ladies wearing posh clothes. No toilets that I could see
September 2024 by Nikita Melikyan
Came 3 mins before opening and manager closed the door in my face. Guess the penguin is out of touch
September 2024 by Elaine Howard
Very poor customer service especially from the manageress. Will not shop there again.
July 2024 by Kevin Dent
Went to the cafe but not the store itself. Although it was recommended the cafe stopped serving meal deals so we went elsewhere.
July 2024 by Marta Pawsey
Spa inside is fantastic
May 2024 by Shane Murphy
Lovely store but expensive
May 2024 by Max B
Fantastic store with a great range of products, lovely staff and overall a great shopping experience.
May 2024 by manufan2007
Excellent service and good value.
February 2024 by Fully Justified
Friendly staff in a well presented store. A fantastic and warm experience. Well done.
February 2024 by Abbie Fletcher
Me and my mum came for a reiki treatment yesterday in the spa at sandersons with Angie, she was very professional and it was the most relaxing experience. She was very knowledgeable and is amazing at what she does! We have re booked with her!
February 2024 by Megan Fletcher
Ordered a dress off here and it arrived so fast! ??
January 2024 by Matt Sharp
Ordered a Christmas gift on 20/12 and paid for DPD 1-day delivery to ensure it would arrive in time. Item never arrived. Received an automated "order refunded" email on 28/12 with no explanation or apology.
January 2024 by james young
Top shop went out of their way to help me.?
December 2023 by Jack Chamberlain
I made an online order, using this company over (cheaper!) Amazon, as they?re a physical store and wanted to support the high street even if I wasn?t able to get to a store. They refunded my order three days after the purchase without reason. I assume it?s because they don?t keep accurate stock levels on their website. The basic refund email suggests I returned the item (I did not) and makes no mention of the P&P being refunded as well. Terrible service, use Amazon or John Lewis instead if you?re considering buying from here.
December 2023 by Dav Ave
Ordered a Barbour scarf on Monday and paid 6.95 gbp more for next day delivery.Now is Friday and according to dpd they tried to collect the parcel but the store was not ready? this is a Christmas gift for my father and tomorrow I have the flight to Italy.Customer service apologise but then disappear when I told them they need to refund the money I paid for a service I never got. (They obviously need to refund the next day delivery as they failed miserably and made me pay for that).Maybe the in person store is ok but if you want reliability buy from Amazon and stay away from them
