Poor customer service skillsToday I’ve come into the store as a regular client who’s always choosing this store as my first point of call, and was treated with disrespect and disregard.The staff here lack customer service skills and are outright rude and on a power trip.I simply asked how long it would take and was... read full comment
March 2024
AVOID, I was missold a Cash ISA, clueless customer service agents (not at the branch but the Metrobank call centre), waited over 30 days for a transfer. They use cheques internally so everything takes ages. It is not an instant access Cash ISA, you need to call every time you want to do something. Other banks have a... read full comment
Metro Bank offers current accounts, business bank accounts, mortgages, safe deposit boxes and lots more with a difference. Our stores are open early 'til late, are dog-friendly and come with our award-winning customer service. Bank or open an account online, by app or in one of our stores. No appointment necessary.
