May 2023 by Steve Lill
Although the shop supplied us with the correct tiles, our fitter's estimate for the ammount of boxes was high. At the time of purchase we asked if we could return tiles. The answer was yes, with a small restocking fee, as long as we returned within 28 days. We did have to return some packs, which were worth approximately £320 . We were charged £94 restocking fee! If we had known the percentage cost of the restocking, we would have made a different decision.
March 2023 by Daniel Bebbingon
Overall experience, from start to finish has been amazing! Peter has been amazing and extremely helpful! Credit due, what a model employee! Phone updates on delivery status, singing me up for when stock returns etc! Thank you!!! Customer service at its finest!
January 2023 by Jo Davies
From start to finish Paul was amazing. We visited the store a month ago and he was so helpful and helped us decide on what tiles to choose. We bought the tiles between Xmas and New year and today we came back to pick up tiles Again Paul was great and with another young lady loaded the car up for us . Nothing was a problem. Excellent 5* service.
November 2022 by Paul Rothwell
Fantastic service from this team at Shrewsbury Tile Giant. Daryl and Peter were phenomenally knowledgeable about their products and were able to point me in the right direction to find some amazing large format tiles. When circumstances changed and my floor level was lower than expected they were able to offer a couple of solutions to ensure I still had a flush threshold.
October 2022 by Miriam Butler
I have visited Tile Giant Shrewsbury twice recently and both visits have had outstanding service. With limited knowledge of tiles I really appreciated the member of staff on my first visit who was able to explain what I needed to know patiently without being patronising, or condescending.On my second visit, I spent nearly an hour with Sam and Peter as they helped calculate the number of hexagonal and rectangular tiles I need for our new kitchen (which come in six different colours - no mean feat!!). Once again, they were thorough, patient and able to advise on how to get the best price.Thank you Tile Giant - you?ve gone above and beyond!!
September 2022 by G M
Great service from the guys at the Shrewsbury store. Would definitely buy from there again. No issues returning unused boxes of tiles, and also a refund on the sample tile I bought.
September 2022 by Ice Gamer 12
A big Thankyou too all at the Shrewsbury branch for all your help especially Peter we and Sam keep up the good work
August 2022 by Linda Stanley
Really helpful and friendly staff every single one of them. Helped with choices and prices. Professional, patient and personable. Thoroughly recommend.
July 2022 by VAL BANKS
Customer service is excellent nothing is to much trouble all the staff are very friendly and helpful. Have used Shrewsbury branch a number of times and will continue to do so. Thank you
June 2022 by Jo Merchant
The Shrewsbury branch are amazingly helpful specially Paul who is only too willing to give help and advice. It is such a shame that we had to do our order on line to avoid the delivery charge which the stores have to make the cost was unacceptable. Will definitely use the store again for smaller orders. The store would get a five star but tile giant should review delivery charges from store.
June 2022 by Julie West
First tile shop in Shrewsbury we went in, asked Paul A for advice, absolutely brilliant. Sorted out the tiles for the job, talked us through the fixing process and how to prepare fixing product and how to apply. Will certainly recommend Tile Giant Ltd, especially Paul A at Shrewsbury. Cheers Paul, from two very happy shoppers.
June 2022 by Martin Berry
Always use Tile Giant Shrewsbury for all my tiling needs. Will only recommend this one shop in Shrewsbury.Very professional in their approach. Have used others in the past but have to say I find the staff very obliging, very knowledgeable and very patient, rare these days ! I will send Clients to see them and be guided by them knowing their in good hands.They have always gone the extra mile in the 4 years that I have traded with them, I can therefore fully recommend the service you will receive at Tile Giant, keep up the good work Gentlemen ! MB Bespoke Services ?
June 2022 by Debbie Lewis
Absolutely 1st class experience at Tile giant Shrewsbury store from start to finish.Peter and Sam couldn?t do enough to help with advice of choice of tiles,samples,etc.Excellent value and delivery was spot on .Can?t praise this team enough.
June 2022 by James Begley
Paul in the Shrewsbury store was most helpful and gave some great advice. Nothing was too much trouble. Would definitely recommend and will be returning.
June 2022 by K ?Mac? McG
Good well organised display and helpful staff. Paul is knowledgeable about the products on offer. Easy to order.
