October 2023 by Clair Wilson
Visited store just to have a look and query on prices etc on their flooring, the guy who served us did not seem interested to help us at all. he never asked if we needed any assistance on anything etc just came out his office and stood watching us, it was only until we asked about prices etc he came over. when asked a opinion on something his response was ''I'm not aloud to give a opinion'' bit of weird response especially when your supposed sell us the product. Disappointed on service as they seem to have good reviews from other people who have bought from them :(
October 2023 by Thomas
Kilmarnock store absolutely shocking, staff seemed friendly enough when buying from them, but when I returned the unopened double amount of laminate that was needed, the next working day, the assistant manager who worked it all out, couldn?t seem less interested in taking them back, he also called the area sales manager who was in full agreement with him on the phone, I did ask to speak to the area manager at the time, but that went on deaf ears, but because of his mistake, which he owned up to after his in store boss re-done the calculations and worked it out to be half what was needed, he also seemed happy with that and proceeded to crumple up the plan with the measurements in which I took hold of before it went into the bin.Here?s what they would do for me: They would refund one box of laminate, and give my mother who is 93 years old a credit note for the other boxes, which she will not be needing any time in the near future, the two of them seemed to be quite happy with their decision.I would like you to explain how my mother has to pay for a mistake that one of your employees made?I did phone the help line and spoke with a very understanding lady, said she would get the area manager to call me back, the staff member who served me gave me a call, and gave me an email address which didn?t exist!This situation could have all been resolved on the same day!
October 2023 by Bui Linh
very bad
September 2023 by Rosemary Brennan
Got what we needed with the help of the friendly staff
June 2023 by M McNab
Very helpful staff and good range of flooring and undelays across a wide price range. I bought Kronotex Exquisit Plus. . quite pricey for a bedroom but turned out to be well worth it. Really good quality and less than 4 hours to lay by myself . Looks fantastic
January 2023 by Paul Smith
Happy to recommend
December 2022 by Paul Donaghy
Great service thanks
December 2022 by Margaret Sutherland
Fantastic service from staff at Kilmarnock. very helpful indeed ! Thank you boys.
November 2022 by john hodge
Avoid at all costs flooring a disgrace had to take back two boxes of faulty flooring and the floor that is laid several boards split I got a professional in to Access the problem shop elsewhere
November 2022 by John Stevenson
Disappointed and in dialogue with their HQ for a resolution asap....
November 2021 by Joe Gallacher
Great service and reasonably priced
November 2021 by Ronald Boyd
Great selection of flooring and the staff friendly and very helpful .
November 2021 by Eleanor Murray
Third time I have visited not knowing what I wanted just some sizes scribbled down, I have been served by two separate salesmen, who knew exactly what I needed, they worked out my sizes gave me prices and then carried it all out to my car.
November 2020 by Chans TheMan
Typical direct flooring store, decent selection of flooring, but it's a no-frills type of store, nothing glamorous
November 2020 by Graham Michie
Helpful and good prices
