Eyewear & Opticians in Inverness, Scotland

“Attended premises in Inverness for consultation today and was extremely impressed with the professionalism of staff and courtesy shown to myself and other customers.”

“Two pairs of my glasses needed minor repairs, including a hinge screw that another optician was unable to repair. The Boots people fixed them quickly and refused any payment. As a tourist to Scotland (and unlikely to be a repeat customer), I was hugely impressed.”

“Following a rather unfortunate incident at VisionExpress in Taunton last year, which was satisfactorily resolved, I returned home to the VisionExpress branch, Eastgate Centre, Inverness.I was greeted warmly by Amy, who promptly came to the Reception Desk while her colleague was attending to another customer.The lady introduced me to Eva, a charming Polish lady, who listened intently to my request.I have been a customer of VisionExpress here for many years and purchased several pairs of glasses...for reading, computer and distance.Only new lenses were required for one pair of frames. No pressure was exerted to buy new frames.My requirements were discussed at length. During two winter months in the Highlands of Scotland, the sun is very low. Driving on an undulating road, the blinding sun can appear without warning, rendering it impossible to see anything at all for several seconds. Sun visors are no use on these occasions.Ewa suggested green grey lenses this time, with a graduated tint and anti-glare coating. She took extra care checking the optical up-to-date prescription details and measurements (I'd had a recent test by another optician). Ewa consulted Amy and Dave to double check some technical details.Ewa offered to have the spectacles (which should be ready within a fortnight) posted to me, but I preferred to collect them. She offered text message, email or phone to inform me when they're in store.VisionExpress have superlative eye testing equipment, but would amount to nothing if it weren't for highly competent optometrists.Ewa is a consummate professional, highly competent, has a high degree of concentration to detail and is dedicated to providing the best standards of customer care. She puts customers at their ease and clearly enjoys her work.All the staff are a credit to VisionExpress...exemplars in their respective fields.Highly recommended.”

“Whilst visiting family near Inverness my toddler broke his glasses which had been supplied by another specsavers store. Despite the fact they no longer stocked his frames the staff were able to find a set in storage that fitted his lenses and they were able to get the wee man sorted in just a few minutes. The staff were very friendly and courteous and couldn’t do enough to help. 1st class service all round.”

“Best opticians in Inverness, I've been several times. The staff are wonderful, service is quick and straight forward and the selection of glasses is superb.”