RBS ranks near the bottom in customer satisfaction polls. This is why. On entering, you notice there is a long queue to the right. Up at the back wall, behind individual desks, stand two members of staff - their faces obscured by large monitors. To call the next customer they have to tilt their head to make eye contact.... read full comment
October 2020
Lines aren't as bad as claimed, staff deals with people quickly and are very friendly
February 2019
Absolutely appalled at the treatment we received this afternoon. Went in with the leader of our local writers group to change signatories on our business account. Waited 20 minutes in a long queue where every customer was taking a lot longer than usual to be serviced. Only two positions to deal with this. When we finally... read full comment
