I don’t recommend going here. The customer service is poor, and the staff tells you to do everything online, making them redundant and unhelpful. I hope they improve their training, as I won’t be coming back until they do.
August 2025
Staff didn’t acknowledge me at all when I visited - stood chatting to each other. One chewing gum. Just felt really unwelcome and had no idea which queue to join. Won’t be back
August 2025
I was terrified to go there from all the negative reviews but everyone was super friendly and helpful. My visit was very pleasant 10/10
For over 320 years, Bank of Scotland has supported the people, businesses and communities of Scotland. We are a financial partner to our customers through our network of branches, internet banking and mobile app, as well as the mobile branch service. To find out what accessibility services are available in your local branch, search for it in our branch finder.
