August 2020 by Sandra Percy
I decided to change from RBS to the Nationwide. An appointment was made but I did not, as expected, see someone from the branch: it was a video call. I do not do internet banking and made it absolutely clear that I wanted to use their telephone banking service. At no point was I informed that essentially this does not exist. Although everyone in the branch was polite - I was opening a new account - after receiving information about telephone banking and how to use it, I discovered that it did not really exist other than to check your balance. However, what has annoyed me most is that when this was discussed with two branch employees I received very different versions of what had happened. Clearly neither is aware of the reality of the situation. I now intend to switch again - but what a waste of my time!
