March 2024 by Indra Warnes
This gym is hugely overpriced. The gym itself is incredibly hot with no ventilation, the changing rooms are really tired and shabby, with the toilets often broken and a lack of hot water in the showers, and the jacuzzi has been permanently closed. There aren't enough classes for how many members there are, meaning it's impossible to book onto yoga and pilates as they book up instantly.Even smaller issues - like almost all of the TVs on the cardio machines don't work and the hairdryers and straighteners are not replaced when they break - mean it really does not feel like you are getting value for money anymore, particularly since the prices keep increasing.The personal trainers and staff are really nice and professional, but the gym is just disappointing. If you live near David Lloyd or The Village, I would recommend going to one of those instead.
February 2024 by Jakub Pajor
No or little investment in new or existing equipment (often faulty or out of service), unable to watch TV on many cardio stations due to lack of signal (reported multiple times), and finally an original solution for cutting energy bills (initially temporary, now seems permanent), of boxing up a whole spa/jacuzzi, while this is often a selling point attracting many people including me for coming after work to relax. Poor opening hours, especially on weekends. Village Gym offers longer hours and full services, including SPA for similar price, therefore swapped.
February 2024 by Kari Cooper
Clean changing rooms, with plenty of lockers, benches and space to do your hair and makeup etc. Always plenty of hot water in the showers too. Reception has a spacious cafe and free WiFi, along with a workspace.
February 2024 by FDT
Not sure what you are paying for at Fountain Park Nuffield. Certainly not good opening times, decent gym equipment, cleanliness or a jacuzzi.Gym is small and dated, with some equipment lying broken for months at a time. Closes at 8pm Sat & Sun with the pool shutting at 7:30pm.Cleaner will usually put a broom over the toilet doors an hour before it closes so to not use it, so hopefully you don't need to go after your gym sesh.Shower ceiling is absolutely covered in mould, serious health hazard. Instead of dealing with the problem directly, they have just covered it up with a temporary suspended ceiling.Jacuzzi has been taken away now, so don't expect to be able to use that. You'd think the price would go down with this been taken away, no chance, it has gone up instead.The only reason I use this place is because there is no decent alternative near by and I get a discount through work.If you are paying full price for this place, you are simply being scammed.An embarrassment of a gym to serve city centre Edinburgh.
February 2024 by Blair F
This used to be a great gym but I think it's gone down hill massively. It's looking a bit run down and really just needs a complete refurb. They keep taking facilities away AND increasing the price of the membership. The classes are all fully booked as soon as they come out. The gym is always busy so you really have to avoid peak times. The showers, at least in the gents, are smelly and are mouldy.The only reason I'm keeping my membership is because there aren't any decent alternatives close to me. I would consider puregym for better value all paying a bit more for David Lloyd or something
February 2024 by Jingyun Liu
I lost my phone on Tuesday this week in female changing room, but all of the team staff had tried their best to help me to find my phone, I just want to say thank you to all of you, both managers are amazing, he even helped me to find the bin, also need to thank you everyone helped me to find my phone in female changing room, even though I couldn?t find it till the end. However, after listened their suggestions to use find my phone app , I had used my iPad located my phone and set the lost mode, and??.i just want to let you all know that I have got my phone back!!! Someone picked my phone had called me back! Oh my god!!thank you for all of you again!
February 2024 by lauz O'brien
I have been a member for 4 months now. The gym is well equipped and great if you go at a time where it?s not busy. However I have not once been able to book into a Pilates or yoga class. I?ve been trying for weeks. There is also no option to go on waitlist for these classes. I think Nuffield should offer an option of a reduced membership where you do not get the use of classes it?s so unfair.
February 2024 by pauline obrien
Had to put my membership on hold for a month and they couldn?t have been more helpful. I dealt with Chris (Duty Manager) and couldn?t have asked for more. Got in touch quickly, rectified my problem and said to get in touch anytime to reactivate my membership. Thanks again Chris
February 2024 by Nikita Daga
Nice staff, easy parking and access
January 2024 by M W
Service is getting worse.
December 2023 by Wendy French Wilson
This place has gone downhill since I was a member previously. The gym is way too hot for a decent workout, no idea how it passes health and safety regulations. Someone took my towel from the swimming pool area and the manager wanted me to pay £13 to buy one and offered me no help at all. Everywhere you look there are out of order signs, the place is looking really tired.
December 2023 by Alexander Brown
Worst after sales service that I never saw. I am frequent customer. The jacuzzi is broken, and shutdown. Especially , on a new customer Gay sales called Vannet Sean . He never called back and keep as a government council working style . As we would not keep going on the membership due to the fault of the pool service. He never give you a call back and provide awful service on your membership. We do not recommend on this sales services. If you visit this shop again, I prefer keep away from this sales !
November 2023 by Lilian Edwards
As many have said, place has been going downhill for ages. Jacuzzi removed to save money fixing and heating it : the classes booking scheme is appalling, so basically I never got into classes which made it extremely pricey for just pool. Showers randomly freezing. Staff absolutely unbothered. Cafe dreadful and shuts too early . Whole place now feels empty and dead. Sad - Ive just left & been a member for decades. They didn't even ask me why I was going let alone try to persuade me to stay. No social events for anyone but kiddiesI wonder if Nuffield are just planning to sell it - they're certainly not putting a penny into maintenance. If it was a bit nearer me, David Lloyd are infinitely nicer & with outdoor pool as well..
November 2023 by Gloria M Alvarez
I am a very good member of the gym but this is not a child friendly place no matter how hard they try to make money saying they do. There are not facilities for toddlers/babies to have a shower after the pool, and adults complain if kids are in the changing areas. My 2 year old daughter wanted to go to the toilet and the staff made my husband signed a nonsense long form just to go with her to the loo, clearly don?t know how 2 year olds go to toilet (I guess the gym staff think they go as adults do .. lol). No surprise my daughter ended up peeing on her trousers, but the staff got their form filled in! :) Very disappointed ? this is not the place for kids.
November 2023 by efem8
I am a member receiving a very decent corporate discount but I still feel it is way to expensive for the service. I have been in touch with the swimming team for individual or group classes multiple times (contacted 2 Nuffield gyms) and I am just not getting a reply - simply no one is bothering to reply my emails. Same with membership issues, they charged me incorrectly when my membership was frozen and I had to escalate it to customer services to receive a response. The gates often don?t work in the morning and if your card does not get registered, you are expected to chase your own non-attendance up on the phone - even if you ticked your name on the trainer?s attendance list, that?s apparently pointless as no one really checks it. Things are quite often out of order, and the studios are roasting in the morning. My membership will be cancelled as soon as my contract allows.
