March 2024 by Rose Saunders
Scott was really professional and kind throughout the visit. Although we are left with an ongoing issue this is down to Samsungs terms and cons not Lothian Domestics. Scott gave us some great advice to move forward with and hopefully next time we are visited the error code presents itself!
March 2024 by Neil Waterman
Very effective response system, keeping user fully informed - simple booking process and transparent pricing - our item (cooker extractor) was properly repaired.
March 2024 by Llorenç Robert
Scott was super nice and helpful ??
March 2024 by Family DobsonDavies
Fantastic service from Paul. Efficient, quick, got on with the job and no problems. Great price too. Now we have a working washing machine! ?
February 2024 by C Harrier
Good selection of appointments. Got a text saying engineer Paul was on the way. Issue with drier, which I had neglected for months, was resolved in 30mins. Should have phoned these guys sooner. Issue was that drier kept displaying that water tray was full. Worth saying- When I had explained this to another appliance repair company( during the getting quote stage) they replied by email that it would be a new pump required!!!! However, Paul from Lothian domestics diagnosed immediately that it would be a build up of lint and no additional parts likely required/just labour cost. It was as he said. Dont bother with other companies , you can trust these guys.
February 2024 by Richard England
Great service and communication. Would use again.
February 2024 by Natalia D'Agosti
Great service and communication!
February 2024 by Eddie
Ripped off.Had a problem with my oven; when using fan with top and bottom elements, only the bottom element was working,so I called Lothian Domestics.After around 40 minutes the engineer could not find the fault so he called the senior engineer who said it was the selector at fault . Paid initial £49 then another £88 for new selector and remaining labour. Engineer came back and fitted new selector which did not fix the fault. He called the senior engineer again who said I need to replace the wiring harness. On top of the £137 I?ve already paid,A wiring harness for another £116 was not financially viable (the oven only cost £330 new).After the engineer left, I discovered none of the functions were working properly now!I called the office to explain the situation and ask if someone could come back out and take another look to see if it was the correct controller or if anything else had been overlooked- no chance, they stood firm and said the only way we can move forward is to replace the wiring harness.Thanks a million for leaving me with an unusable oven when it started with only one fault.I would strongly recommend not using this company!
February 2024 by Katie Stevenson
Paul identified the issue quickly and confirmed the cost before fitting the required part (which he had with him in the van). Super efficient - thank you!
February 2024 by Shiraz
Quick, efficient and friendly service.
February 2024 by Mairi Ross
Attention to detail, professional and friendly
February 2024 by Liz McGinley
Ross was really professional and friendly, identified the problem and gave good advice on the fix. The service was also easy to book online, gave a clear quote and sent a text of the time slot when the engineer was on the way. Would definitely use again and recommend.
February 2024 by Mark De Freitas
Paul was great and was quick to assertion the problem with my oven and got it fixed on the day. Great communication and smooth operation. Thanks.
February 2024 by Lesley Whitelaw
Highly recommend. Excellent communication throughout. Ross was really helpful and offered great advice on options. Thank you
January 2024 by andrew muir
Got in touch with Lothian Domestic about an issue with my cooker. Paul turned up within the booked time and fixed it.Very happy with the speed with which they attended. Paul made sure everything worked and stated the part has a 90day guarantee.Very happy.
