March 2025 by Alexander Kotsonis
Review Title: Disappointing Experience at David Lloyds
I am deeply disappointed with the current state of the facilities at David Lloyds, especially considering that my partner and I have prepaid for the full year in advance. The quality of services has noticeably declined, and it no longer meets the premium standards we initially signed up for.
The sauna facilities have a limited capacity, accommodating no more than six people, and the steam rooms are underwhelming. Additionally, the increased presence of children, particularly on weekends, has made it difficult for platinum members to find quiet spaces to enjoy these amenities.
Moreover, the decision to permanently close the entire platinum area without a valid explanation is unacceptable. As a frequent user of both the gym and the platinum Celsius area, the loss of these amenities significantly impacts my experience.
I recently received a response from the Regional Manager following my meeting with Aron Spence, General Manager. Unfortunately, the response was far from satisfactory. The lack of adequate explanation further highlights the poor quality of services. Despite my feedback, they are unwilling to negotiate keeping the spa open or provide compensation.
I reassure you that we will not be staying further, and I will actively discourage others from joining David Lloyds based on this experience. Future members should be aware of this through an online review, reflecting my disappointment with their reply.
I would appreciate it if David Lloyds could provide options for either terminating our membership with a full refund and compensation for the inconvenience caused, or, should we choose to stay, discuss what discounts or offers could be made available to us in light of the current circumstances.
Really disappointed with the response and the overall decline in service quality.
June 2024 by Neringa Kazlaus
Poorly managed services and facilities. More communications should be issued to the customers regarding current situation as the club does not take any responsibility at all and overall facilities become really run down and not worth the price at all.
June 2024 by Povilas Puzas
Poor service. zero communication. current gym situation very disappointing! do not recommend it
March 2024 by Alix Taylor
Ross gave us a tour of the gym and got our memberships set up today. He was super helpful and made us even more excited to join!
March 2024 by Rachel Brown
Great onboarding experience with Ross who?s an absolutely legend! Fabulous club with the best views in town too!
March 2024 by X_H1T3R_X
Really good ambience and staff is very friendly and helpful
March 2024 by Lisa Rob
Friendly gym with a good choice of classes. Staff go out of their way to help. Great for little ones too.
March 2024 by Carolina Maxwell
Always friendly and great for kids
March 2024 by Mike Robertson
Swimming ???? pool busy, sauna and steam room OK.
March 2024 by Luis Calixto
This is my club and I go every day, Gym and Spa. The facilities are state of the art and the staff is really nice and friendly. The pool is clean and the canteen is really nice (although a bit pricey) overall the reception team is cordial but there is one team member, Tessa, is really friendly and professional. Great shout to her ?
March 2024 by Jocelyn Zimmerman
Fab club - cannot wait for the outdoor pool to reopen this spring!
February 2024 by Charlotte Ethrington
Amazing views and classes, lovely staff
February 2024 by Xel Metin
Great gym, outdoor swimming pool, helpful and smiling staff. Equipment for tennis rackets is simply an ask. Great selection, clean and tidy. I heartily recommend it
February 2024 by Nicole Sangster
My favourite David Loyd. Lovely, attentive staff. The view is fab and it has everything I need to do my workouts.
February 2024 by Amy Kelly
Love the club in newhaven and Tessa on reception is always so lovely and welcoming! Great facilities and stunning views from the gym floor.
