Cell Phone Stores in Edinburgh, Scotland

“Finlay helped me during a very stressful time and took everything slow for me when I was having difficulty. Great at his job, explained my options clearly and was extremely genuine. It was so refreshing to have someone that felt human and not pushy or bot like. fantastic experience. the best ive had in any EE store.”

“After having issues with my new phone for a week, went into the store and dealt with Anjum and Jay. Brilliant customer service and good chat whilst I was there. Will be back next time to upgrade”

“Jordan and the rest of the team at Leith CeX are brilliant! Had a weird issue with a product I’d bought recently, and he managed to work out how to fix it, saving the time and effort to get a replacement issued. The whole team are super friendly and knowledgeable, great store to visit if you’re needing a bargain on tech!”

“Eirinn was phenomenal. She was so helpful and offered me so many different options couldn’t have asked for better. She is a great asset to the company, will be back to see her again :)”

“Took my mum to this store recently to get a new phone after sub par service from Three. My mum was very anxious as she's not tech savvy, but BEN put her at ease immediately. He provided knowledgeable recommendations (iPhone SE 2022 as my mum was used to having a button on her iPhone 7 and she was anxious about losing it), a plan fit for purpose and at a price that was less than she was paying on her current contract. We can't speak highly enough of Ben who was knowledgeable, friendly, efficient and kind from start to finish. Give that man a promotion! Thanks again.”

“Excellent service from Gavin who helped with changing my Airtime plan. Professional but also friendly, helpful and patient with the older generation. Gold star to Gavin.”

“Visited the O2 shop, Fort Kinnaird store today - my husband and I are techno dinosaurs and needed help with our new phones. The girl who served us (sorry can’t recall name) could not have been more helpful or patient. Thank you so much for the great customer service we received today.”

“I went to upgrade my plan because I had some concerns and questions. The service was 5 stars, fantastic customer service and I think his name is Andrew, not sure but he was very friendly and solved all my enquiries very quickly. Thank you very much ??”

“Kind polite staff.The only people complaining will be the Jake's selling their mums or girlfriends goods and being to dumb to ask for help.Never done me wrong”

“I went into this store on Sunday after my phone fully died on Saturday night. Hamish was the advisor that I saw and he was super helpful, honest and made it super easy for me to understand the options and what worked better for me ?”

“Had a great experience in this store, I wanted to change to 02, they made it very easy!I had the extremely helpful and knowledgeable advisor Talitha. I had loads of questions and she was more than happy to help and answer them all! What I also thought was amazing is they did not try and push a sale, they wanted to make sure you got the best deal only if it suited. Even went out thier way to see if they could improve the deal when I was saying that I was confident in going for the deal!There was another staff member who was also friendly and was nice to speak too! Never got his name sorry!Anyway 02 please if you read this, the staff in this store are great, and make you want to join (not due to wanting to push a sale) but instead of generally seeing if they can help you with a deal that fits round the customer and are very knowledgeable.Thankyou very much Talitha and the rest of the edinburgh St James Quarter team!”

“I would like to thank Dario who was so helpful and super efficient in helping me with my new purchase. He taught me how to attend from the moment I arrived with a lot of dedication and so polite . If you are looking for quick and efficient service, with someone willing to help you, look for Dario. Thank you very much”

“Somewhat small, and beginning to look a little thin in certain sections (particularly games), it's still a fun place to dig around for things. I had a fun idea to buy the worst possible movie I could find to put something nice in the DVD case as a gift, and BOY did I find it. A 2022 Bruce Willis joint called "Detective Knight" doubtful I'd find such 'gems' elsewhere. But as mentioned the gaming section is beginning to thin out and barely cover the shelves in some cases.I will confess to finding the staff a little stand-offish in CeX establishments. I don't imagine it's an easy job, especially with some folks coming in trying to fob off questionable merch, but I often find them somewhat gathered in groups, which is not very inviting to the average customer.”

“Came here for screen protector and adapter for the car. Guy was very helpful and not only put on my screen protector there and then but checked the adapter worked for me. Would recommend as best customer service I have had in a long time.”

“First class service from Imman Fatima. Endlessly patient. Clear explanations. - even if many had to be frequently repeated!! I have been a THREE customer for years and have been given good response every time. E Forrest”

“I recently moved to the UK for a bit, and headed to Vodafone to get a local SIM. I had a really lovely experience here, quick and helpful service by Faith, and had a great conversation too. Could tell she was very knowledgeable about Vodafone’s services. Recommend!”

“Excellent service from the store manager. We have moved back to Scotland after being away for 2 years. He sorted us out with a contract and coverage as our old EE Sims were still active. Will visit again when we need to upgrade our phones.”