November 2023 by Robert Bennett
Incredibly unhelpful. Needed nylon strap replaced on semi rim glasses, the manager looked at it for less than 2 seconds and said it was so worn it would keep falling out, didn't even offer to try and fix it. Pointed me in the direction of new frames and told me the prices. I went to the Berwick branch and they had it all replaced for free in less than an hour, so friendly as well. I think the Dalkeith staff should get lessons from other branches in customer relations judging by the other reviews posted.
November 2023 by Sarah Grice
Not a very decent selection of glasses plus the staff at Dalkeith were supposed to put in a referral for my disabled son as they said they couldn't test his eyes but never did the referral so had to hunt down an optician who could and to my surprise specsavers at straiton said they can do it they also told me dalkeith can do disabled kids eyes too so either the staff are lazy or don't like my son because he is autistic. I will say straiton specsavers are amazing and have been brilliant with my disabled kids. I also got glasses from dalkeith specsavers and they caused massive indents around my ears they were too tight far too tight also lense feels a bit strong and puts a bit strain on my eyes had to get straiton to fix my glasses so they weren't too tight.
October 2023 by Johan De Klerk
Hopeless service or should I say incompetent, do they know what they are doing? I'm still battling to use the specs they sold me after the over charged me with all the hidden costs. Don't bother complaining or completing their form when they ask you to review their service no one ever gets back to you. Might as well bin these specs and go to a professional qualified optician. You go for a special and all the hidden charges creep in.
September 2023 by sophie joseph
Staff are very friendly and helpfulGreat experience and I am very happy with my new glasses
September 2023 by Clare W
I can't praise this branch enough. I was made welcome and treated kindly throughout and the examinations were thorough with no sense of being rushed. I didn't need new glasses and there was no sales pitch, plus they were happy to make adjustments to my glasses to make me more comfortable with them. Great service and I loved the spacious new office space.
August 2023 by onlyeightfingers
The new premises are fantastic and the service is too, as it always was. The team are extremely welcoming and friendly, and very knowledgable. I also very much appreciate them being open seven days a week.
July 2023 by Ralph Burns
As always a very good service at this branch from welcoming staff. Newly fitted out shop with good disabled access and lots of space to move around.
June 2023 by starlight180504
As a family of 5 spec wearers we have been going to see Damien for about 18 years. My daughter in particular won't see anyone else. They have a great range of frames and Craig is always a joy to speak to front of house. Being that Specsavers is a massive chain they still manage to give it give the personal touch. You aren't rushed in choosing frames and they have some great deals to make your money go a little further. They also have quality frames that fit everyone's budget from basic non branded ones upto your more expensive designer ones. But all frames seem to be of a good quality and built to last.
June 2023 by Hilde Paxton
Excellent service, very competent and friendly staff. Totally recommend visiting for eye maintenance!
May 2023 by Joanna Polok
The opticians are very thorough. I have edited my review as the staff, at the moment, aren't as helpful as they were before COVID. I had my check up only to be informed that I didn't need a change of lens because cataracts are the problem! Not bad enough unless I go private but costs too much!
May 2023 by Michael Grieve
Very helpful staff
April 2023 by Myth Child
I found the staff in dalkeith branch very welcoming and immediately made me feel comfortable. While also keeping that professional approach.I did have a wee problem with one of my pairs of glasses however this was sorted out straight away. Which was wonderful.Thank you ??
March 2023 by John Armstrong
Safety glasses for work looked a lot better than expected and were okay to still see at the sides as clear plastic
February 2023 by Jane Templeton
Friendly staff, excellent service
January 2023 by Frank Allan
Very good service very intensive eye testing every part of the procedure explained in detail fantastic staff friendly and supportive.
