March 2024 by Douglas Dunbar
The front of house staff require a lesson in customer service/hospitality, complaints that we're made or problems highlighted, blame was shoved in the direction of the management/ owners, the staff wanted nothing to do with complaints whatsoever. The management/ owners are now concentrating on building hotels in the UAE so therefore no money is being invested in UK Premier Inn hotels at present (the exact words of the front of house staff) This was our 3rd and last time staying there, rooms not cleaned before we moved in, bathroom walls dirty, ony one set of towels for a couple, outside areas covered in litter, empty wine bottles, used condoms, litter bin at entrance to reception overflowing, broken gutters, buildings all green discoloured and covered in moss. The fluctuating prices I just don't get, 2 years ago it was £40 a night and now it us £90 a night, and that's without a breakfast, St the time there was nothing of great interest on in Aberdeen at the time of year to demand this price. We noticed the most of the guests were tradesmen and were probably happy with the accommodation due to the fact their employer was footing the bill.Nearby activities: Aberdeen beach
March 2024 by Robert SPENCE
My second favourite of all the premier inn I have used over the years. Location brilliant for onward travel north. Restaurant is always great value. Hotel staff are great too end service. Staff especially the Hungarian lady informative, always helpful asset to the team.Bonus here retail park with m&s home bargains and b&q just across the road and a short drive country park with a beach x
March 2024 by Ivan Hutchison
TOP STAFF, THEY ALL DESERVE A WAGEs RISE.
February 2024 by Malcolm Mackenzie
Food good, breakfast fantastic. Service always great. Stay here quite
February 2024 by douglas reid
Decent enough and clean. Resteraunt staff good too.Only bad thing it is a 3pm check in, not much else around about to do.
February 2024 by Jamie McGuire
Love this
February 2024 by Scott Harrow
I've used this hotel on numerous occasions, and in the past, it has been fine; standard Premier Inn, you know what you're getting... a decent sized room, a comfy bed, and a decidedly dodgy shower. The food varies from site to site but is your standard fare and okay for a couple of nights away.HOWEVER, on this occasion, Premier Inn have in their wisdom "upgraded" to a paperless meal booking system, which appears to work intermittently at best.On the two nights we stayed, my colleague and I on separate nights were told that although we had meal vouchers from our company, and they could see these on their system, we would have to pay for our meals and claim it back, because the hotel system would not talk to the restaurant system.To be fair to the hotel staff, they did try to fix the issue, although they admitted that they didn't really know how to.I should point out that on both occasions, the hotel manager did "eventually" fix the problem.However, my gripe is with the restaurant "Table Table" staff who had no interest, and simply put the problem onto their customer.It was clear that their system was at fault and would have been easy for them to have made a note of the room number and any meal purchased against it. And then sort it out at a later date..... just really poor.I for one will be avoiding Premier Inns for the foreseeable future.Hopefully they will sort out the gremlins. And, teach their staff some customer service.Rant over!
January 2024 by George Steed
Just needed a place to sleep, the bed was a little too soft but otherwise just what we needed!
January 2024 by Dr.Charles Spracklen
Brilliant front desk staff who really helped my wife who had a bad back injury.
December 2023 by david mckell
Rooms need a freshion up. I frequently stay in Premier inns and this hotel is not up to the usual standard.
November 2023 by Nicola Astle
Young lady at the bar would not let you in the the restaurant the first 2 nights ????????
November 2023 by Nicholas Cox
You can't really go wrong with a premier Inn. I stayed at this location to attend an event at Kings Church which is a 4min drive or 30min walk.
October 2023 by Ailsa
Room was filthy. Spider webs everywhere and the curtains were sticky and stained. The fan in the bathroom didn't work either. Nothing felt clean. Staff seemed friendly enough and the location was good for us but I wouldn't recommend staying here because nothing felt clean.
October 2023 by Campbell Mackinnon
We had a great time. Identical to other Premier Inn but everything spotless, staff friendly and helpful and the food was good. Great value for money.
October 2023 by mc0mich
No where near the city. About 20 to 30 mins car travel to get to the centre. Next to a retail park- convenient. Little bar restaurant attached for meals. Free parking.
